Just recently I started up a fourth character. I made him the opposite team of my first character, and began customising. Once I was happy with how he looked, I went and switched characters back to my first one to play the game.
I selected my first character and went into the Abilities screen, then when I went back I was greeted with my character four's Resistance team's appearance. Confused, I went to the character customisation screen and saw that both Resistance and Security appearance matched that of my 4th character, so my archetype, scars and I assume voice had all changed and I can't change them back.
The statistics and abilities have stayed that of character one's, but the appearance has entirely changed from The Suave to The Psycho. I figured this was one crazy glitch, and I should probably report it. So, this is that.
Allow me to demonstrate.
http://steamcommunity.com/id/iamded/screenshot/578922800373078556?tab=public
http://steamcommunity.com/id/iamded/screenshot/578922800373203593?tab=public
http://steamcommunity.com/id/iamded/screenshot/578922800373206107?tab=public
http://steamcommunity.com/id/iamded/screenshot/578922800372969105?tab=public His Security one is an exact match with character four's as well. It's in my screenshots too, if you must see it.
I know it's not the end of the world but it's a pain when you make an awesome looking Suave character whom you grow attached to, who suddenly transforms into a Psycho guy with slight strabismus, with no way to change back except make a new character, who'll be all the way back at level 1...
Also, I'm not sure if this is related, I'm not even sure if this is a bug or it's supposed to happen, but when I make a new character I have all the clothing, weapons and attachments unlocked that I've unlocked as other characters, excluding body type. Is that supposed to be like that?