FWIW, one time through this quest, the letter was on the top of the column in the huge hall, which can only be reached by levitation. There's a brazier there, so it's nicely illuminated, and I could see it from one of the balconies around the hall., and just levitate and float over. If your character is relying on climbing instead, you wouldn't have got there.
I don't remember if this quest has a time limit, but I've had the "quest object" disappear on other quests because the time expired and the quest ended in failure.
This quest always leads to Castle Faalem
... was this always the case, or did one of the patches "fix" it?