I don't buy the it svcks to be you line. Maybe you should man up and take the game to the store, demand a new copy with the code and if they don't do that, request to speak with their DM. They do svck, they are retail, but their main concern is MAKING YOU HAPPY. You can have people get in trouble or possibly fired if you were really treated the way you described.
"Man up"? Pretty big words for someone's
third post.
As far as what they said....since you are obviously incapable of understanding sarcasm I'll explain it to you without using too many big words. No, they didn't actually say "It svcks to be you", they used the corporate psycho-babble that effectively means the same thing...that they weren't going to help me and would appreciate it if I went away. The rep I spoke to on the phone was kinda rude, but he didn't actually say anything that would justify trying to screw him with his bosses. The email I got was pure boilerplate, probably a canned response. The initial responses I got from gamesas (both Support and Admins here) look promising so I will see what they're going to do....going to the store and screaming at the teenagers working there is a lame way to deal with it.