» Sun Aug 12, 2012 7:59 am
Well you can argue personal experiences all you like....or you can just see the bigger picture and Google the fact that EA is universally hated, their customer support is universally hated.
http://www.escapistmagazine.com/news/view/116653-EA-Wins-Title-of-Worst-Company-in-America
Also it sounds like they've already outsourcing some customer support to India, judging by the rep name and his english.
It sounds like OP is experiencing what I experienced with Battlefield 3 Limited Edition, i.e. given a fake serial code with a ripped copy of the game, boxed to look like the real thing.
The most OP can do at this point is take a photo of his receipt (or proof of digital purchase / transaction code), tag it along with a photo of his game disc/packaging, and send all that to EA in a single email.
Also make sure you threaten to sue them for false advertising/scam/whatever, whenever they hear that they become extremely happy and *may* become more inclined to give a **** (no guarantees, this is EA).
edit: this comic sums it up. Replace "Mass Effect" with "Crysis 2" (or any EA game) and everything will make sense:
http://static.fjcdn.com/pictures/Mass+Effect.+ALL+CREDIT+TO+vgcats.com.+go+check+out+their_a0dfdf_3516558.jpg