Hi, I've just a bought a Crysis 3 CD for my brother but the game goes into a not-responding state when clicking "Yes" for tutorial and also after the intro movie if clicked "No" for tutorial. It's only stuck on a black screen. We've known that it's on not-responding state when we checked it under task manager. Please help us.

Here's the specifications for his computer:
------------------
System Information
------------------
Time of this report: 3/25/2013, 14:55:57
Machine name: ----
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 10/12/12 20:39:48 Ver: 04.06.05
Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics (2 CPUs), ~4.0GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 1478MB used, 3285MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_683F&SUBSYS_E228174B&REV_00
Display Memory: 3807 MB
Dedicated Memory: 2033 MB
Shared Memory: 1774 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SMS16A100
Monitor Id: SAM0880
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15

Help please...

Please try setting the compatibility mode to Windows 7 or Windows XP. If you are unsure how to do this, please post back.

Also, if you can send a copy of your game.log file, that will give us some more info as to where the problem is. (game.log is located in the root directory your Crysis 3 installation. You can use the "attach file" feature here, or PM me for instructions)

Thanks!

Hi, I've just a bought a Crysis 3 CD for my brother but the game goes into a not-responding state when clicking "Yes" for tutorial and also after the intro movie if clicked "No" for tutorial. It's only stuck on a black screen. We've known that it's on not-responding state when we checked it under task manager. Please help us.

Here's the specifications for his computer:
------------------
System Information
------------------
Time of this report: 3/25/2013, 14:55:57
Machine name: ----
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 10/12/12 20:39:48 Ver: 04.06.05
Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics (2 CPUs), ~4.0GHz
Memory: 4096MB RAM
Available OS Memory: 4060MB RAM
Page File: 1478MB used, 3285MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_683F&SUBSYS_E228174B&REV_00
Display Memory: 3807 MB
Dedicated Memory: 2033 MB
Shared Memory: 1774 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SMS16A100
Monitor Id: SAM0880
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15

I couldn't tell which actual gigabyte motherboard your running but I'm an admin and Microsoft MVP on a windows 8 and 7 support forum. One thing with Windows 8 is that you'll find it runs at it's best (as well as running third party apps too) by running the latest bios and driver versions.

Please try setting the compatibility mode to Windows 7 or Windows XP. If you are unsure how to do this, please post back.

Also, if you can send a copy of your game.log file, that will give us some more info as to where the problem is. (game.log is located in the root directory your Crysis 3 installation. You can use the "attach file" feature here, or PM me for instructions)

Thanks!
We've already tried running it in compatibility mode and also running as an administrator. But still, it always end up in a not-responding state or black screen.

Thank you for trying to help, sir. We really appreciate it.

Thanks for posting back! Can you send a copy of your game.log, as above?

I tried attaching the log file but it says here, "The extension log is not allowed."

I will just copy-paste its contents here...

BackupNameAttachment=" Build(1) 30 Mar 13 (21 44 38)" -- used by backup system
Log Started at 03/30/13 21:44:38
Running 32 bit version
Executable: C:\Program Files (x86)\Electronic Arts\Crytek\Crysis 3\Bin32\Crysis3.exe
FileVersion: 9276.0.0.1
ProductVersion: 9276.0.0.1
Using STLport C++ Standard Library implementation
Executable Command Line: "C:\Program Files (x86)\Electronic Arts\Crytek\Crysis 3\Bin32\Crysis3.exe"

Total number of logical processors: 2
Number of available logical processors: 2
Total number of system cores: 1
Number of cores available to process: 1

Processor 0:
CPU: AMD AMD A6-5400K APU with Radeon(tm) HD Graphics
Family: 15, Model: 2, Stepping: 1
FPU: On-Chip
CPU Speed (estimated): 3599.9 MHz
MMX: not present
SSE: present
3DNow!: not present
Serial number not present or disabled

Windows 8 64 bit (build 6.2.9200)
System language: English
Windows Directory: "C:\Windows"
Prerequisites...
* Installation of KB940105 hotfix required: no! (either not needed or already installed)
Local time is 21:44:40 03/30/13, system running for 1 minutes
4061MB physical memory installed, 2881MB available, 4095MB virtual memory installed, 29 percent of memory in use
PageFile usage: 128MB, Working Set: 121MB, Peak PageFile usage: 128MB,
Current display mode is 1366x768x32, (Unknown graphics card)
Japanese keyboard and 16+ button mouse installed
--------------------------------------------------------------------------------
Stream Engine Initialization
GameName: Crysis 3
BuildTime: Feb 12 2013 12:28:28
Font initialization
Physics initialization
Sound initialization
Initializing AudioDevice now!
Initialize FMOD with dynamic memory callbacks
Starting to initialize Windows Audio Session API output!
Playback drivers found: 2
Available playback drivers:
1. Speakers (2- High Definition Audio Device)
2. Digital Audio (S/PDIF) (2- High Definition Audio Device)
FmodEx-AudioDevice: Now running on driver: Speakers (2- High Definition Audio Device)
No record drivers found!
Record config is set to autodetect using record driver 0
Using speaker mode: FMOD_SPEAKERMODE_STEREO
Initializing FMOD-EX now!
Initialized FMOD-EX
Using FMOD version: 00044211 and internal 00044211!
Initializing SoundSystem now!
Renderer initialization
Logging video adapters:
- AMD Radeon HD 7700 Series (vendor = 0x1002, device = 0x683f)
- Adapter index: 0
- Dedicated video memory: 2033 MB
- Feature level: DX11 (SM 5.0)
- Displays connected: yes
- Suitable rendering device: yes
- Microsoft Basic Render Driver (vendor = 0x1414, device = 0x008c)
- Adapter index: 1
- Dedicated video memory: 0 MB
- Feature level: DX11 (SM 5.0)
- Displays connected: no
- Suitable rendering device: no
used GeomInstancingThreshold is 2
Network initialization
[net] Socket IO management: External [LobbyIDAddr], Internal [Select]
network hostname: Camaul
ip:192.168.0.163
[Network Version]: RELEASE PURE CLIENT
Lobby initialization
MovieSystem initialization
Console initialization
Time initialization
Input initialization
AI initialization
Initializing Animation System
Initializing 3D Engine
Script System Initialization
Entity system initialization
LiveCreate initialization
Initializing AI System
Initializing additional systems
[GameProfiles]: Successfully activated profile 'default' for user 'Paul'
username Paul signedIn 1 userIndex -1
ActivateProfile profileName default
[Game Version]: RELEASE PURE CLIENT

Hope this information helps. :"3

Thank you again.

I couldn't tell which actual gigabyte motherboard your running but I'm an admin and Microsoft MVP on a windows 8 and 7 support forum. One thing with Windows 8 is that you'll find it runs at it's best (as well as running third party apps too) by running the latest bios and driver versions.

Ummm... He already has latest and bios versions. He just updated it yesterday I guess...

Thanks for the help.

Already solved.

Just shifted back to Windows 7.

Hey Lacie24, did you just said that when you were running windows 8 you got stuck at BLACK SCREEN in NO-RESPONDING state? And said that you solved it by installing Windows 7 and you no more get Black screen? Well, if this is it then I will try because I've tried almost on every site for searching a solution but no one responded me in solution.
Thanks. For getting me a solution, I will try. Thanks again. <3