I just got the Elder Scrolls Anthology for Christmas and have been trying out Arena. However I've run into a few glitches/bugs and am unsure what to do. I also had a few other questions, as I am completely new to these games (aside from Redguard and a little bit Daggerfall's starting dungeon). Sorry for all the questions, but I am confused despite reading the wiki and these threads.

1. First I had to restart my latest character (a Breton Knight) because whenver I tried to equip my blade, my character became a redhead rather than the skyblue hair for which she was named (Skye).

Now I've run into another glitch. I was given a sidequest to pick up something in the only temple in the town I started in. When I asked characters where this temple was everyone would say east. Once I was at the east edge of the map, NPCs would say they would mark my map, but when I checked, nothing had been marked.

I eventually figured out that the temple was actually west. When I asked NPCs standing right next to the temple building they said go east. After two quests with trying to find this temple with NPCs giving wrong directions, I'm worried that I'll get bad directions and fail quests.

Should I make an new character?

2. On an earlier play through I explored a random dungeon, as well as started on an artifact quest dungeon. Whenever I found a pile of treasure, I tried to save and then reload to get better loot as I did in the starter dungeon, but the treasure didn't seem to change. Is there another method of making the treasure found in dungeons change?

3. I also found that after 3 or 4 quests in the town I was in no one needed any help. Some NPCs directed me toward the inns in general, but the barkeep never seemed to know of any work either. Is this normal to make the player go explore random dungeons?

4. I was also wondering what is the max amount of points you can get when leveling up?