Can't access Beta forum

Post » Sat Feb 08, 2014 5:04 pm

I have a username and password for the beta forum but they don't work.

I can login to the beta just fine, but for the last few hours my character won't load.

It just sits at the loading character screen for ever.

I have played earlier today just fine.

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Alina loves Alexandra
 
Posts: 3456
Joined: Mon Jan 01, 2007 7:55 pm

Post » Sat Feb 08, 2014 5:18 pm

If you got your beta key from Curse you will not have access to the beta forums. :(

You are still tied to the NDA, so your options are to use /feedback or /bug in-game or email their support team.

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Hope Greenhaw
 
Posts: 3368
Joined: Fri Aug 17, 2007 8:44 pm

Post » Sun Feb 09, 2014 1:55 am

I can't even find the url to the official forum. I didn't get my invite via curse but I have no idea how to do this.

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Jaylene Brower
 
Posts: 3347
Joined: Tue Aug 15, 2006 12:24 pm

Post » Sat Feb 08, 2014 5:56 pm

It would be in the email you got that invited you to the beta.

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Chris Ellis
 
Posts: 3447
Joined: Thu Jul 26, 2007 10:00 am

Post » Sun Feb 09, 2014 1:43 am

The beta is closed due to "unexpected maintenance" untill 12pm EST, that goes for the forums aswell.
There will/can be minor windows in time where you accidently can log in, but you'll also be logged out frequently.

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LittleMiss
 
Posts: 3412
Joined: Wed Nov 29, 2006 6:22 am

Post » Sat Feb 08, 2014 8:51 pm

When I try to login to the beta forum (link provided in invitation mail and I didn't get it from curse), it says I need to reset my password, probably because an admin recently changed my account information (which I know nothing about). After I give them my email the second time for the password reset, it says I've been sent instructions on how to reset my password. That never happens.

And I did double check my mail, tried another unrelated email and everything confirmed it was the correct email address.

Of course I also submitted a support ticket or whatever and - I don't know if this is a joke or something - it says they'll do their best to respond within one business day, which is curious on account of it being a beta weekend and all. Needless to say I got no response.

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Emmie Cate
 
Posts: 3372
Joined: Sun Mar 11, 2007 12:01 am

Post » Sun Feb 09, 2014 4:57 am

Are you sure? That would explain why I can logon but can't get ingame (only get to character creation/selection).

Man I wish curse beta testers had some sort of warning somewhere too...

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Laura Elizabeth
 
Posts: 3454
Joined: Wed Oct 11, 2006 7:34 pm

Post » Sat Feb 08, 2014 7:48 pm

I tried logging into the beta forums about 6-7 hours ago and got the message that it's down due to maintenance.
The other part about sometimes being able to log in is just from previous experiences with other mmo's and their maintenance.
Afaik the character selection is a different part of the server/completely different server, so, while you potentially might be able to look at your character(s) you still can't log in game and actually play.

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Crystal Clarke
 
Posts: 3410
Joined: Mon Dec 11, 2006 5:55 am


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