I can agree with his points. As gaming becomes more popular/mainstream, it becomes increasingly more important to grab the audience's attention. Competition. If the majority of games we played in the 90's were released today (with updated graphics, of course!) they'd all bomb. It is evolution, things change.
I also agree that 1. Tutorials are overkill in pretty much every game released in the last decade and 2. TESO doesn't avoid this issue. Starting on the island would be enough, no need for the whole Molag deal. You want backstory? You could deliver the same in a fraction of the time with a cutscene. I want to play the game, not spend 20 minutes running around a boring tutorial.
No reason to "ugh" though. These are problems that are affecting the industry as a whole, not just TESO.
As for his comments on payment models, I think players are more forgiving than he lets on. Sure, to get those record breaking profits and benchmarks you need to do everything just right, but simply being successful there is a lot of wiggle room. Hell, there are people that support the disaster of a game Diablo 3 and still placing faith in the expansion.
No, IMO the main deciding factor will be how often new content gets released and how good that content is. People will put up with a less than spectacular launch if the game eventually lives up to its promised worth. (Of course this, too, isn't necessarily a good thing because devs know this as well, which is why they are okay with releasing half-finished games and patching them later).