Hello,

I have previously posted regarding this issue and sent multiple tickets with one reply asking for my details name, DOB and email address. I am still waiting on a response from my last email. I have been waiting 7 days in total. Is this the sort of service you should expect when paying for the game plus the monthly costs? I have played Ultima Online for 10 years and get better service from a game which is dying! I cannot login to the beta as you will not respond to my emails nor can I purchase a preorder copy of your game!

Below is one of the Incident numbers.

[Incident: 140313-003267]?

Can you please respond ASAP?

Thank you,

shane.

well am guessing they are pretty oveloaded with support requests right now, but yeah 7 days is a lot to wait maybe they should add more customer service folks to the staff

i hear what your saying koby, but its damn frustrating!

I wouldn't expect them to pay for many support folks prior to the game being released. While I empathize with your predicament, I'd not be worried about it at this time.