Hello,
I have been enjoying my first 120 hours but have hit a wall in this quest line. Serena will not let me start the quest. There are many posts on this bug but none of what I found will fix this.
I play through Steam and really like this game but this seems like part of the main quest line and not proceeding is like a show stopper. I am level 31 and have mostly heavy weaps and armor training; in case that matters.
Serena says there is an interloper I have to get rid of to continue. I have tried many things that did not work.
One side note is that I am seeing what may be a hint to this problem.
A few times when I returned to Whiterun I saw a message in the upper right corner that said, "your follower got tired of waiting and left you"; or something close to that. It is only up for 1-2 secs. My housecarl was in the breezehome and had not left. So that message is really odd. I also don't recall any NPC following me that did not report back to their quest location.
Have the game devs ever recognized this bug and posted a fix?
I have:
told my housecarl to leave
restarted the game and computer
reverted to a couple of saves back and repeated the bug
went looking for some bandits to kill (that post was really way out there in WTF land)
killed a traveller that jumped me on one meeting with Serena
searched the little tower nearby for some NPC (also a nutty post suggestion)
killed all the outside guards at the docks
bowed to the north star five times
bought a Big Mac
Nothing has helped.
Sorry for being long winded and thank you.
Happy Trails