So.
Open-Source vs Closed-Source.
User-Friendly vs User-Centric.
And any similar topics--that is, all things software and operating system philosophy.
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To start this off, with regards to open-source/closed-source:
I prefer that software which can reasonably be free and open source should be so (that's most of it). However, where this isn't viable, I don't have a problem with that. (That part is mainly things which require physical resources on the developer's part in order to maintain, such as cloud services and online gaming, both of which require servers). Actually, with stuff like Google Search, indirectly-paid software (though I suppose it didn't have to be closed-source, that doesn't seem to have hurt) has been critical to the rapid and free spread of information.
Where open-source software is viable, though, it tends to produce better results from what I've seen (e.g. GNU/Linux vs Windows). I can say that the best results I've seen come from the most open OS I've used, Arch (fastest, easiest to solve problems). You could argue with Arch and the like that open-source software tends to be less general-user-friendly, but then we have Antergos: almost the same features plus graphical installer, and still open-source.