As far as I can tell, you have to get this question right or your application is immediately rejected.

"Place these 7 steps of customer service in order:

Check for fuel purchase
Thank the customer and offer a return
Identify their needs
Offer something more
Make a connection
Check for loyalty card
Process the transaction and offer a receipt"

If anyone could help me that would be awesome.

I would guess it goes:

Make connection
Identify needs
Check fuel
Check loyalty
Offer more
Thank
Process.