Fallout 4 broke my computer

Post » Thu Nov 26, 2015 5:43 pm

Hello, today i patiently waited until the game comes out, i started it, plays on ultra with 60 fps all fine but when i was entering the vault, the game had crashed and shut off my computer.
I cannot turn it on again, when i am turning it on, it offers me the repair thing but it doesnt do anything, it also offers me a regular start but when i do that it is either crashes or takes me back to repair screen
Safe mode doesent work, it goes blackscreen
I demand you to return me the money for the computer your game broke, i bought this computer for $1500 and i want the full sum
my stats
Intel core i7 3.4 ghz
Asus H170 Pro Lga1151 Intel h170 DDR4
16 gb ram
500 gb hard drive (ive had 300 gb of free space when i was running the game)
600w power
Windows 7 64 bit
There is no reason why the game couldnt be played on my computer
I cannot provide any proofs other than screenshot of the game on my account and screenshots of my screen because i cannot turn my computer on but i dont know how to attach pictures to the post so if you know how, please tell
I demand full customer support and complete solution for a problem or a complete refund of the money i payed for the game and for the computer
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Pawel Platek
 
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Post » Thu Nov 26, 2015 3:07 pm

And even if i get it fixed by myself, what guarantees that it wont break again?

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gemma
 
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Post » Thu Nov 26, 2015 5:37 pm

Bump
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Kayleigh Williams
 
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Post » Thu Nov 26, 2015 8:58 pm

Somethings buggered up but it's doubtful the game is reponsible. What is your GPU? Did you build the computer or buy it?
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danni Marchant
 
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Post » Fri Nov 27, 2015 2:09 am

I got it build
Mine gpu is nvidia 960 4gb
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John N
 
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Post » Thu Nov 26, 2015 5:48 pm

I am going to respond to this as nicely as I can.

#1. If you were playing and your machine powered off you more than likely either don't have enough power for your hardware when its being pushed or your system overheated.

#2. When the system didn't have enough power or overheated and shutdown to protect itself you had a hard shutdown of Windows which easily can cause corruption and explain why you can't boot back into Windows.

Neither of the items I listed above has anything to do with Fallout 4 or Bethesda. It's either the system wasn't properly built, or you received faulty parts. If a game was seriously destroying systems it would be a wide spread issue not a one off thing. I suggest you educate yourself regarding your PC. Building it is just the beginning, and based on this post you need to continue learning to be able to support a gaming PC.

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sarah simon-rogaume
 
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Post » Fri Nov 27, 2015 12:25 am

Did whomever built your pc overclock it for you? Cpu or gpu? Might be the cause if unstable. Did they test it for you and make sure it was stable beforehand?
How old is your pc? What games have you run? Is fallout the first?
Whatever caused your pc to crash probably messed up something in windows and you need a fresh install. However you need to figure out the problem before you do this or it will happpen again. Fallout only triggered this, it didnt cause it I believe. I have had similar issues and it was all hardware caused not software.

If overclocked put everything to the correct settings.

Make sure the gpu and ram are seated firmly.

Make sure the ram timings are correct and cpu clock is stock. Do this in the bios. Make sure your psu is enough for your pc. If all is well reinstall windows fresh if it will not repair itself. Once windows is installed stress test your pc. If all is well try fallout again.
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Flutterby
 
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Post » Thu Nov 26, 2015 10:42 pm

Sounds like an overheat issue to me.

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gandalf
 
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Post » Fri Nov 27, 2015 2:24 am

Thank you for your response, i bought this computer last week. I am not sture about overclocking, but this computer had ran witcher 3 smoothly on ultra and when i started fallout, it got preset on ultra and had 60 fps when i played it. I am not sure if it is about the system, because in the blue screen it mentions the hard dive and when i put the windows disk into the system - it doesnt react in any way and just goes blue screen

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Nany Smith
 
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Post » Thu Nov 26, 2015 10:51 pm

Oh yeah and the card is GTX 960 4 gb

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Rachel Tyson
 
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Post » Thu Nov 26, 2015 11:52 pm

Wow. So.... I just recovered (partially) from the exact same thing. Total BSOD. I suspect from some of the errors that there was a page file fault/corruption.

re: "when I was entering the vault" --

My system crashed and rebooted while the family was on the platform and the mushroom cloud just struck in the distance. I think I recall there was some sort of announcement that they were lowering... then crash. (It took me 6 hours to get back to a half-way working system, so not positive of the exact moment, but it was right after the cloud). Is this when yours crashed?

Here's my anolysis so far--

My Win7 crashed to reboot; could not consistently recover (stable recovery) using any of the normal Windows choices (Safe Mode, prior known good config, etc.). I eventually got a "prior known good config" reboot to get to an unstable Windows desktop that caused a popup to appear re: virtual memory. It indicated it wanted to set the page file size to a lower size than I had it at before. Upon rebooting after that, I couldn't get to any bootable configuration until I eventually had to boot from orignal OS DVD and run chkdsk on my boot drive. It was loaded with errors. I eventually recovered, but only partially.

The BSODs showed page fault errors, SYSTEM_SERVICE_EXCEPTION faults, and REFERENCE_BY_POINTER errors.

When I first got Windows running again, the OS said I was running a non-verified copy. It completely hosed my original activation. Also, I noted that it wanted to install 14 missing Windows updates (ones that weren't missing before). Microsoft Essentials has vanished (Microsoft site asked if I wanted to download it after I validated and reactivated my OS key). I noted my system sound device settings were completely changed. I use SP/DIF out. No sound coming out indicated that was messed up, but easily fixed. Also, no prior Restore Points were available. That svcked.

So... I in the midst of re-building the OS config and all Windows updates, scanning for viruses, doing sys diagnostics before ever attempting to get back into the game.

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Elizabeth Davis
 
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Post » Fri Nov 27, 2015 2:15 am

EXACTLY AT THE SAME TIME!!! Mushroom appears, guy covers up his face, screen goes back and doesnt recover

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CORY
 
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Post » Thu Nov 26, 2015 1:02 pm

Is there any way i could contact you? Steam account maybe? I would like to know how did it go for you

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Meghan Terry
 
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Post » Thu Nov 26, 2015 5:40 pm

PM sent. I'm not going on Steam until my system is stable.

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Nany Smith
 
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Post » Thu Nov 26, 2015 2:34 pm

Previously it was said that it couldn't have been the game that crashed the computer, because other people would have it too. And it made sense when it was said, but now we got another person who got their system crashed and they are facing the same errors and problems i did.

So how do we know that other people's systems didn't crash too? It was a pure luck that we met on this board, but what about other people? There are could be many people with broken computers by now, not as many as that are playing right now, but still.

And how do we know that the game won't crash the computers later on? Like me and that person will fix our computers and will try to run the game and it will break us again. What do we do? Get the money back? it doesnt cancel the fact that our computers were broken possibly because of the game

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Joanne
 
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Post » Thu Nov 26, 2015 11:32 pm

Same issue here, the same location too, assuming it's the vault where you have to rescue the detective guy?

The game and my PC were fine until I got into that area, then all of a sudden my monitor would go into standby and it just got worse from there, I think the PSU itself has been damaged in some way, because it would do it more often in fallout, then even when just using Windows, it would do the same.

Thread I made here - http://www.gamesas.com/topic/1551490-display-driver-nvlddmkm-stopped-responding/

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Rob
 
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Post » Fri Nov 27, 2015 3:54 am

Okay, guys, again, Fallout 4 cannot overvolt or burn out your system unless your system has an underlying fault that a particularly high-stress piece of software exposed. Either way it's your system, not Fallout 4. This doesn't happen, cannot happen. I had a system that died midway through my first playthrough of Fallout 3 but that wasn't Fallout 3's fault, it was just my old X850 giving up the ghost. [censored] happens, you don't blame the last person to walk over an overloaded bridge for its collapse.

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LijLuva
 
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Post » Thu Nov 26, 2015 7:42 pm

Ture, every big name game has killed computers, or so the claims go. In reality, they simply happened to be the game that was on when the system fell over and gave up.

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Antonio Gigliotta
 
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Post » Thu Nov 26, 2015 12:05 pm

And hey, it gave me the excuse I wanted to buy that 3850 1GB. That card was [censored]in' at the time...

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Kayla Oatney
 
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Post » Thu Nov 26, 2015 4:46 pm

It's highly unlikely that it would fry the GPU though since it would automatically power down before that happens.

It would seem that moment in the game puts some extreme stress on the GPU that absolutely could make it overheat and power down, since many of you have experienced it at the exact same part of the game, but for there to be permanent damage i think there has to be something wrong with the fan/cooling hardware. Correct me if im wrong, but i see only 2 possibilites here and that is either somethings wrong with the power supply or the cooling system.

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Laura Simmonds
 
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Post » Thu Nov 26, 2015 4:24 pm

Well the problem is that, i don't even know if i can try to play the game again. my computer is getting fixed right now, and i am scared to run the game when i will get it back

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Katie Pollard
 
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Post » Thu Nov 26, 2015 3:27 pm

And i mentioned my stats before, there was nothing that could break and the computer was brand new

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Lawrence Armijo
 
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