Alright, so I sent an email a few days ago and waited for a response, but now I see it just sent me some links to an archive telling me what I can do, but I've already done all of that. So here I am.
Now, first off, I know my computer doesn't meet ALL of the requirements for the game, but I've been monitoring everything as I've done this and it's been running smoothly up until this point, so hear me out.
So the problem is that the game crashes during a certain cut scene before you come out of the pod in the vault. There's not error message and I've had my Task Manager up while it happens to see if it's a hardware issue, but everything's stable at that point. There have been a few crashes in between loading it and that point, but every time I get to the part where the intruders leave the vault with your kid, it crashes. There's no getting past that point.
I always run the game in low resolution, windowed and borderless, I've saved up until getting into the pod and tried it multiple times, I've done all that I can to get past this point and there is no getting past it.
I did the character build and it ran perfectly, I even did the whole intro of getting to the vault and it again ran fine until this cut scene. I've had to watch my character's spouse get shot and child taken every time I test it to see if it's gotten better.
My computer has Windows 10, Intel 7, 6GB Ram (I know, below the requirement but bear with me), and integrated graphics.
I've talked to multiple tech-savy people who have even watched this happen and they believe it's a bug. I've also seen other people with no-error crashes in different parts of the game and this definitely seems like a bug.
That's all the information I have on this so far, if I think of anything else I'll add it to this, but I'm really hoping this'll get fixed. I'm getting really frustrated and bummed out about not being able to do anything about this, and I can't afford to get a new computer.