BlackScreen Issues

Post » Sat Jan 16, 2016 9:24 am

When i first got the game on Christmas day i was able to play. Woke up the following day to the infamous blackscreen issue. Not sure whats going on. Ive done just about every fix that i could find on the internet and youtube. I am running Windows 10. My DxDiag is




Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.151121-2308)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: Q550LF

BIOS: Q550LF.209

Processor: Intel® Core™ i7-4500U CPU @ 1.80GHz (4 CPUs), ~2.4GHz

Memory: 8192MB RAM

Available OS Memory: 8076MB RAM

Page File: 4084MB used, 5271MB available

Windows Dir: C:\WINDOWS

DirectX Version: 12

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10586.0000 64bit Unicode


---------------

Display Devices

---------------

Card name: Intel® HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_12DD1043&REV_09

Display Memory: 4150 MB

Dedicated Memory: 112 MB

Shared Memory: 4037 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SDC324C

Native Mode: 1920 x 1080(p) (60.096Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

Driver File Version: 10.18.0015.4256 (English)

Driver Version: 10.18.15.4256

DDI Version: 12

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 7/17/2015 12:00:00 AM, 37012904 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-5363-D232B4C2C735}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x12DD1043

Revision ID: 0x0009

Driver Strong Name: oem36.inf:5f63e5341cc65b69:iHSWM_w10:10.18.15.4256:pci\ven_8086&dev_0a16&subsys_12dd1043

Rank Of Driver: 00D10001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C


-------------

Sound Devices

-------------

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_1043114F&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.7571 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 7/28/2015 12:00:00 AM, 4585744 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX™ 2.0 Listen/Src: No, No

I3DL2™ Listen/Src: No, No

Sensaura™ ZoomFX™: No


---------------------

Sound Capture Devices

---------------------

Description: Microphone (Realtek High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.7571 (English)

Driver Attributes: Final Retail

Date and Size: 11/10/2015 06:21:06, 4585744 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF


---------------------

Video Capture Devices

Number of Devices: 1

---------------------

FriendlyName: USB2.0 HD UVC WebCam

Location: Front

SymbolicLink: \\?\usb#vid_04f2&pid_b3fd&mi_00#6&11eacec2&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

Manufacturer: Microsoft

HardwareID: USB\VID_04F2&PID_B3FD&REV_6954&MI_00,USB\VID_04F2&PID_B3FD&MI_00

DriverDesc: USB Video Device

DriverProvider: Microsoft

DriverVersion: 10.0.10586.0

DriverDateEnglish: 6/21/2006 00:00:00

DriverDateLocalized: 6/21/2006 12:00:00 AM

Service: usbvideo

Class: Image

DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

ProblemCode: No Problem

BusReportedDeviceDesc: USB2.0 HD UVC WebCam

Parent: USB\VID_04F2&PID_B3FD\0x0001

DriverProblemDesc: n/a

UpperFilters: n/a

LowerFilters: n/a

Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

ContainerCategory: Imaging


-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a


Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a


Device Name: ASUS Wireless Radio Control

Attached: 1

Controller ID: 0x0

Vendor/Product ID: n/a

FF Driver: n/a


Device Name: Touchscreen

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x04F3, 0x010C

FF Driver: n/a


Device Name: Touchscreen

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x04F3, 0x010C

FF Driver: n/a


Device Name: Touchscreen

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x04F3, 0x010C

FF Driver: n/a


Device Name: Microsoft Hardware USB Mouse

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x045E, 0x0736

FF Driver: n/a


Poll w/ Interrupt: No


-----------


Thanks!




User avatar
MISS KEEP UR
 
Posts: 3384
Joined: Sat Aug 26, 2006 6:26 am

Post » Sat Jan 16, 2016 9:12 am

Does not meet minimum requirements by a long shot.
User avatar
Jordan Moreno
 
Posts: 3462
Joined: Thu May 10, 2007 4:47 pm

Post » Sat Jan 16, 2016 3:53 am

Did you check the PC specifications before purchasing?http://store.steampowered.com/app/377160/



You're lacking a GPU in your system, minimum requirements to play is a Nvidia Geforce GTX 550 ti 2GB/AMD Radeon HD 7870 2GB or equivalent.

User avatar
Budgie
 
Posts: 3518
Joined: Sat Oct 14, 2006 2:26 pm

Post » Sat Jan 16, 2016 2:05 am

The salient part of this person's problem that the two respondents thus far overlooked, is his first sentence. He WAS able to play before. It is not the case that his system does not meat specs, but that something has happened to his system such that he is 'no longer' able to play. I am far from competent to help this fellow but it would seem to me that for some reason his system might not be recognizing his graphics card.

User avatar
CArla HOlbert
 
Posts: 3342
Joined: Wed Feb 21, 2007 11:35 pm

Post » Sat Jan 16, 2016 7:31 am

Post the entire dxdiag report.

User avatar
gary lee
 
Posts: 3436
Joined: Tue Jul 03, 2007 7:49 pm


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