I bought lunchboxes then the game crashed. I was still charged but I never received my lunchboxes. Still waiting on bethesda to respond.

The only response you'll get is to go to Google.

Same problem here. Paid money, game said me something about bad internet connection (which was wrong) and didn't give me lunchboxes. Now I am waiting for Bethesda support to answer my request. :/

Same happens when i buy mr handys

And google says to come here. I guess all there is to do is get a refund.

Go to the Google play page of fallout shelter, it'll say you have it installed. There should be a contact button. Follow instructions, fill out the form and add the receipt and savegame if you can. State very clearly what happened. They helped me out on a Mr Handy issue too, because of a savegame corruption. Got refunded within a day.

When i tried to get a Mr handy it said i had a network error and was still charged. I was wondering: did you contact bethesda or google? By form do you mean email? And how did you add the reciept and savegame? Thanks

Actually ignore that i got the Mr handy.