I am one of the people experiencing the crash on launch bug for the game. I have spent money on lunch box purchases for my vaults, and I'm being told me recourse is to petition Apple for a refund as the forums have not identified any fix or work around. I'd rather not do that, I like the game but I don't want to reinstall and lose the money I've spent. Is there a way to get confirmation that this is being looked at and will be fixed?


Not a callout thread. Just looking for some guidance as to what my options are at this point.

I have this exact same issue. So far support has been very unhelpful and offered no solution. Game has been unusable for about a week with a startup crash on the load screen. I have already tried resetting the device, hard closing the app, etc.

Device: iPad Mini 2 (Retina)

OS: 8.3

Same here, I made a backup copy of my save thanks to iExplorer (as we dont have cloud save... for the moment I hope) but has it had started crashing I deleted my game.

Actually, it is a problem of corrupt save...

I am distraught... I had 143 dwellers, a big Vault I built with care and still had 15 of my 50 bought Sandwich cases, and now I can only start again a Vault :/

Bethesda, I trust you

So, I hope you'll get an update out to correct that ^.^

Or that you'll be able to uncorrupt my save, I dont care either way, as long as I can continue to play

Device: iPad Mini 2 (Retina)

OS: 8.3

Sadly I updated hoping that would fix it since gstaff has been telling everyone to be up to date. It didn't, so now I'm just stuck, I'll give it to the end of the business day today and then request a refund from Apple. I was hoping for more from Bethesda but oh well, they can fix it and I'll come back, or they don't and I move on.

I have the same issue, using Iexplorer and browsing a backup of my Iphone I found the following in the logs (LogFile_2015-06-20-12_41_08_422.log), the date corresponds with when I couldn't access the game anymore. I have no clue what it means though.

I have requested a refund from Apple. I really hope you guys get this sorted because this could be a fun game.

Just encountered this last night. I'm unable to load my vault now since the game crashes every time during the loading screen.

Device: iPad Mini 2 Wi-fi 16GB

Version: 8.3

Moments before the game broke for me, I encountered bugs where my dweller's stats weren't showing up or when I tap on a kid it brought up the screen for one of my dead dwellers in the wasteland. I thought restarting the app would fix it, but it never loaded again.

I have been having this same issue since the day the game came out.

Basically it comes down to a corrupted save file for the game.

I have tried various methods to fix or replace the corrupted save file but the only way to do this is to go back to a previous save if you have it backed up already (from using iExplorer or similar)

I lost ~$50USD on lunch boxes and it looks like I am not getting a refund as Bethesda says contact Apple, Apple says contact bethesda and now after ~2 weeks I am still waiting.

Since I already lost my first save where I spent the $, I decided to test to see what crashes the game.

Using my iPhone 6+ and iPad Air I can make the game crash and refuse to start up (game crash at launch) by making the save get corrupted.

There are MANY ways to corrupt your save so here are some that I have documented (tested at least 2x each):

--After resuming a game when you have multiple babies being born at the same time

--After resuming a game and you have lots of resources to collect (and you collect them too fast)

--A combination of the 2 above (trying to collect resources when a baby born notification comes up)

--Collecting resources when an event happens with a person exploring (ie.. dies or just arrives back at the vault)..

--------------------> the dying is hard to test as that is so random but I am pretty sure this happened 2x as I was looking at the exploring screen when the crash (corruption) happened

--Just closing the ipad/iPhone (lock the screen) while the game is running will eventually cause a corrupt save (some times happens the 1st time, others will take a few times)

--Locking the screen as a resource collection or other event notification comes up

Basically, if the game goes into a save state when another event is happening it will always cause a corrupt save; which then makes it impossible to even launch the game (crash back to homescreen/desktop on app launch).

Hope this helps someone at Bethesda though I doubt they even check the forums and are too focused on pushing the app out to Android to care about severe bugs in the existing iOS app.

I also have this same bug. I have spent money on lunch boxes and don't want to start back over and ask Apple for a refund. So far Bethesda support has been less than helpful and I hope they sort this bug soon.

Same here. It is an appaling, bad programmed app. It should be removed from the app store immediatly until they have a proper fix for several major problems. It's not just this bug, almost everything is wrong with this game.

To do this, you all need to write Apple support, and make proper review in App store. Also to tell how frustrating is that game developer does not support/help/talks with players in their own forum and etc. It's more than 2 weeks past and no updates released. Hope in this week we will get update? . I'm scared that my Vault can crash..

Don't worry, I already did that. If you don't want your game to crash, I advise you to recall all your dwellers and stop playing the game, because honestly, this game is a timebomb just waiting to crash.

Well got 2 Shelters on 2 devices. 0 crashes, on 170 Dweller list started to feel small lag when i try to open it. I can't write bad or negative review as it's working for me good. But after looking at this forum since game start I'm still a bit scare - so much time spent..

I spend 25€ on the game and not recieving any official support or feedback from Bethesda is just makes me HOPPING MAD.


I requested a refund but in the meantime I am pondering on how it is even possible that such a bad game ever made it through to the app store. It was even choice of the editors, for pete's sake. What the F is going on, Bethesda?!?

Same Problem. I can't believe that i need to reset all my progress