Greetings Overseer!

Thank you for contacting Bethesda Support, Vault-Tec Division. I understand that you’ve been experiencing an issue loading your vault. I apologize that you’re experiencing this issue, but I can help clear this up for you!


Due to the nature of the mobile platform, the scope of troubleshooting that Support can provide is very limited. We do not have any ability to view or troubleshoot Fallout Shelter save files, and cannot assist with recovering a damaged or corrupted save file.


I do recommend these basic troubleshooting steps, as they may help in resolving the vault loading issue that you’re experiencing:

1. Ensure that you’ve installed the latest updates for the game on your device. You can install the latest updates via the Google Play Store/iOS App Store.

2. Reboot the device you are playing on. This will free up the available system resources on your device and resolve any issues occurring due to lack of available memory.

3. Please ensure that you haven’t altered the system clock on your device while playing Fallout Shelter. Changing the device’s clock will irreparably damage your save file. If your device forcibly shuts down due to low battery while playing Fallout Shelter, this could also potentially damage your save file.


Beyond these steps, Support does not have any further ability to troubleshoot save files.


For assistance with recovering or obtaining a refund for any lost in-app purchases from your vault, please contact the support team of the platform you're playing the game on:

iOS: http://www.apple.com/support/ios/other
Android: https://support.google.com/

Best Regards,

Bethesda Customer Support

Vault-Tec Division