Purchase issue

Post » Sun Feb 14, 2016 9:21 am

I just bought a mr handy for my shelter and as soon as google play popped up "purchase complete" the game crashed. I haven't recieved my purchase but my account has been charged. Is there anyway to resolve this?
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Katie Louise Ingram
 
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Joined: Sat Nov 18, 2006 2:10 am

Post » Sun Feb 14, 2016 2:42 am


I think you're probably better offhttp://help.bethesda.net/app/ask/p/707/pf/Make sure to change the Plaform to android and to classify it under billing! Good luck!

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BaNK.RoLL
 
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Joined: Sun Nov 18, 2007 3:55 pm

Post » Sun Feb 14, 2016 7:10 am

Thank you!
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Jonathan Montero
 
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Joined: Tue Aug 14, 2007 3:22 am

Post » Sat Feb 13, 2016 11:48 pm

They will not do anything. I asked support becasue there cloud services deleted my purchase of 5 mr handys and they said sorrynothing we can do about it. you are out of luck. :( Not happy.

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[ becca ]
 
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Joined: Wed Jun 21, 2006 12:59 pm

Post » Sun Feb 14, 2016 12:07 am

You need to contact play store ano tell them what happened and you should get a refund I did when I bought lunchboxes and Mr handys for 2 of my vaults. They will need your transaction number from the receipt they send you when you buy anything from the store.
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Cassie Boyle
 
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Post » Sun Feb 14, 2016 7:20 am

For Google Play issues, I'd actually recommend going to help.bethesda.net first.

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Chica Cheve
 
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