I think you're probably better offhttp://help.bethesda.net/app/ask/p/707/pf/Make sure to change the Plaform to android and to classify it under billing! Good luck!
They will not do anything. I asked support becasue there cloud services deleted my purchase of 5 mr handys and they said sorrynothing we can do about it. you are out of luck. Not happy.
For Google Play issues, I'd actually recommend going to help.bethesda.net first.