They should have arrived in a line outside of your vault door, if you have already brought them inside and cant find them (due to there being no way to track them like dwellers, bathesda *wink, wink*) then zoom out as far as possible to where all your dwellers are still, and look for anything still moving, those should be your mister handy's
But if you never had them come to your vault door, your purchase may have not been processed correctly, check if you were charged, and if so, you may have to go through apple or android for a refund.
Thanks. It appears something went wrong with my purchase.