I used to love Bethesda games, but this has been ridiculous. I requested a refund of the two Mr Handy's I purchased before the game started crashing. Both Bethesda and Google customer service claim the other is responsible for issuing a refund. I'm done. Deleting the game and cancelling my preorder for fallout 4. Great job losing a customer over $2. Get your act together, Bethesda.

Do people even read anymore? It's really easy.... just follow the link they give you and you should be okay. There is a button there for refunds/etc... click... button support... click.... button fill form.... click... basically RTFM (if that expression is allowed by the admins)

It's not just you. It's a lot of people on this forum that are either unwilling or unable to lift a finger to get their money back. I feel like most just want to lean back in a recliner and have everybody be their butler. Makes me wonder where the world is going. Then again... looking at most people I already know

Sorry if I come off as rude but this is not the first time stuff like this comes along.....True they don't make it VERY easy, but you DO have a brain don't you?

Anyway... here, a fresh copy paste to make up for that little rant:

Yes, I did try that. Neither party said they they were responsible. I've read all the threads regarding this. I filled out the form, with the Google play receipts, and still was told that it's not their problem. Thanks for not helping and being a rude ass.

Yes their customer service is absolutely dreadful. It even says on Google plays support site help with in app purchases is the devs responsibility. Bethesda's email support is a one answer for all bot and the forums the bot directs you too (here) aren't exactly on point. In the end though I was able to get both my refunds via a call to Google. One of the Google customer support folks even suggested filing a complaint. Anywho bug Google again (try the phone) and inform them Bethesda refuses to provide you a refund or what you paid for.

It doesn't even matter anymore. It's just $2, and I've wasted too much time on this. Besides, I know I'll still get fallout 4. I'm not going to deprive myself of a good game just because of one bad experience.

Not only did I explain and excuse my rudeness... You just called yourself a liar.

It is indeed quite bad, so bad, I wont speak Dovahzul. And thats my thing.

I'm just wondering, if game is played offline, how can Bethesda know if player isn't trying to cheat money back from them? All they can see is perhaps transaction when player buys luchboxes but there's no way for them to know if player has really lost them.

Let's chalk that up to good faith in customer demography. Basically, anyone that actually likes the franchise isn't likely going to "rob" the creators of it...

I had a good laugh the other day. I sent Bethesda an email saying how much I loved the game and gave them a few possible suggestions they may think about if they are looking at doing an update... then got the following email back. I guess they just have a rule set up to reply with this statement to anything that comes in?

?