Out of sheer frustration, I'd be tempted to agree; but, Bethesda has shown themselves better before: they've resisted the industrywide trends of implementing Digital Rights Management (DRM), which harms the customer rather than protecting against piracy; they've encouraged the modding community by supplying them with creation kits; they've integrated suggestions from their customer base into the mechanics of each open-world game they come out with; and they've continued these trends, on average, consistently over the years since Fallout 3 (which launched in December of 2008), None of these acts are minor, as there are only a select few major developers who can boast as much. For all of this I am grateful, and I firmly hold that they deserve the opportunity to give their side. However, therein lies the issue: no one from Bethesda has stepped forward to engage in dialogue on the matter or even offer an explanation, which is both infuriating and saddening.
While the situation remains incredibly frustrating, to say the least, I'm doing my best to keep from simply letting my ire get the best of me. I realize that I am one paying customer out of many, and that I am not the center of the world, let alone even Bethesda's aims. I acknowledge that they are a business in the midst of readying for a massive launch of the highly anticipated iteration of a major title. Nonetheless, I find my position a bit complicated. To explain by way of example, I care about my friends, but that care is what can make dealing with them very frustrating. I want to see what is good realized for them, but I can't help but sometimes be completely bewildered by their choices. If I didn't care, then not only would I not say anything, I wouldn't even feel anything. I am completely aware of how much the fact that I actually care about a company conflicts with the idea that I am merely a customer for their business, which has (implicitly, at least) a goal in profiting. I more than see the ridiculousness of it; but, I do not––and refuse to––admit that this care is worthless.
Why? It's not merely gratitude, but rather that their interaction with the gaming community has been a go-to example for how so many major AAA game developers should behave. That's not to say Bethesda is perfect; just that they have definitely raised the bar in my own mind for what game developers are and should be, especially in a market that is rife with less-than-respectable practices (e.g. always-online DRM, paywalls, freemium models, day-one DLC, ignoring patches to work on DLC/micro-transaction items, bait-and-switch marketing, low quality products at full price/top-billing, game-breaking glitches at launch, differing/arbitrary platform-specific spec caps, broken/subpar ports, Kickstarter campaigns for funding already funded games, etc.). Indeed, the very fact that Bethesda allows for the modding community to police itself, rather than employing an automatic litigious-algorithm for copyright-infringing mods that use proprietary assets, is very rare for the whole digital media industry (e.g. YouTube, Soundcloud, etc.). Though Bethesda is certainly not without its faults, but by no means is it the greatest propagator of these problems among major developers in the industry (e.g. EA, Konami, Warner Games, Ubisoft, etc.). To digress, I even had high hopes for the system set up with Steam that allowed for modders to profit from their hard work and creativity, and (while there were definitely significant issues with the way that it was implemented, including and especially regarding the pay structures for modders, let alone questions of quality control) still believe a workable model could be found. Nevertheless, Bethesda has been one of the few major developers to encourage the community and respond to it constructively.
Returning to the issue at hand, I can say that I wholeheartedly reject the idea that the game is "free" or that Bethesda owes no explanation. I, as previously stated, have put a considerable sum into this game. That sort of [previously] unnecessary transaction came with an important implication: I am doing so in support of a game that, at the time of payment, I believe worthy of financial support. However, if the game is altered by curtailing and not expanding gameplay––such as when a hitherto unhindered and necessary mechanic (meaning vital to gameplay) is cut off––then I, having paid to support a game that is no longer playable, am owed at least an explanation for these curtailing alterations. It's not an MMO, so these mechanics were not OP, presenting a few with an unfair advantage in a competition against others. Also, many report having experienced no lag or crashes due to number of explorers, so it's not game-breaking. In fact, by most accounts and including myself, the newest version has been shown more game-breaking bugs, crashes, and frequent lags than the previous version. Finally, capping the number of explorers does not add or assist in adding to gameplay, so it's not a logical step towards enhancing gameplay.
TL;DR
As both a fan and customer, I will continue pressing for an answer; but, I have plenty of reasons to resist simply out-and-out rejecting Bethesda entirely. I am, no less, very disappointed and disheartened.