This is what the wiki says
Bugs
Speaking to Arvena Thelas before undertaking the quest while she is sitting on the bench outside her house may break the quest, causing her to never return to her house.
PC Note A possible fix may be to break into into Arvena's house. From inside the house, make the quest active. Open the console and use the command: getstage FGC01Rats. The returned stage should be 10.00. Then use the movetoqt command. You should appear outside Arvena's house, with Arvena standing right in front of you.
Alternatively, you can strike Arvena and allow yourself to be arrested. When you return to her home, she will have reappeared upstairs.
Arvena may also return to her house after the player waits or sleeps.