If you're talking about the first ME, I thought their faces looked worse in a much more artificial way. It might have been "the uncanny valley"
I haven't tried the second (nor have I finished the first) yet
QFT, man. Most of the female faces looked okay, but for whatever reason the vast majority of male-Shepard faces were either straight out of the uncanny valley or just plain ugly as hell. Though I only notice when I watch YouTube videos of the game because my Shepard has the one kind of face that doesn't come off as looking like it's made of potatoes or something. B)