So I hop online to play tonight only to have my game freeze twice when at the map loading screen. Then once I get back online I was reset back to level one. I cleared my cache which helped me get back to level 5 since I had that code for the unlocks. So basically I am back to square 1. Is there anything the development team can/will do to fix this? Or are they like KAOS and dont care if their gamers get reset?

I think you need to contact support...