Hi, it been 1-2 week that I could ever touch Fallout Shelter due to the startup bug which cause the game to crash even before reaching the main menu screen.

I have waited for so long for a update to fix the bug but my patience have been tested long enough thus requesting a refund for my lunchboxes I have purchased.


Here's the order number

Order number:- GPA.1379-2764-1504-19519---

Order number:- GPA.1330-9670-6805-86784 -


Google play reply.


Hello Blandelli, -


Thank you for contacting Google. I see t-hat you'd like a refund for this purchas-e in Fallout Shelter, unfortunately I ca-nnot issue a refund for that purchase un-der our current refund policies-.-


It is Google's expectation that app deve-lopers provide support and refunds for t-heir products on Google Play. I would en-courage you to reach out to this app’s d-eveloper to see if they can offer you a -refund under their policies.


You can reach the developer of this app -at falloutshelterhelp-@mail.bethesda.net-.-


If you have any questions, additions, or- corrections please let me know.


Thanks,-


Chris-

The Google Support Team-

refund? isn't Fallout Shelter a free app?

A. this is not the support forum

B. you don't need to post a thread, just email support.

@ http://www.gamesas.com/user/359251-funnybunny/ Yes, it is free. Except the lunchboxes I have purchased

@http://www.gamesas.com/user/959490-muppetts2000/ Already tired playing goose chase for the refund.

Bethesda reply

Google play reply

Hello Blandelli,

Thank you for contacting Google. I see that you'd like a refund for this purchase in Fallout Shelter, unfortunately I cannot issue a refund for that purchase under our current https://support.google.com/googleplay/topic/2450225.

It is Google's expectation that app developers provide support and refunds for their products on Google Play. I would encourage you to reach out to this app’s developer to see if they can offer you a refund under their policies.

You can reach the developer of this app at /cdn-cgi/l/email-protection#93f5f2fffffce6e7e0fbf6ffe7f6e1fbf6ffe3d3fef2faffbdf1f6e7fbf6e0f7f2bdfdf6e7.

If you have any questions, additions, or corrections please let me know.

Thanks,

Chris
The Google Support Team

Have fun solving this issue if you happen to come by when both party is referring to each other for customer support.

I can't ppl really sepnd money on lunch boxes. I got those just finish objective. Some of you really dont know what is video game anymore.

Numerous people have reported the same bug you encountered. Bethesda doesn't give a crap. No one has gotten a real reply, they won't even acknowledge the problem. I'm on iOS and it was easy to get a refund, sorry you're having a difficult time. I would try contacting Google support again. @ Muppett you're delusional if you think Bethesda actually looks at the support forum. @Kudo WTF are you talking about? I assume English isn't your first language, but seriously you make no sense.

I think he meant to say:

I can't believe people really spend money on lunch boxes. I got those from just finishing objectives. Some of you really don't know what a video game is anymore.

Which while I don't spend money either this is still a condescending unhelpful garbage reply.

If you made the purchases with a credit card I'd actually maybe even try to go and report the charges as fraudulent and have them back charged.

If enough people did that google would certainly take action. Back charges are bad for business.

Dont know if this helps.

I had this problem on my android. So i checked program properties and saw that it is saved on phone memory AND SD card. So I moved FalloutVault to phone memory only. And that somehow did the trick.

Trick dosn't work. To bad. To get a refund you need to talk to Android and report Bethesda for not following the rules and you might get a refund but no promise.