Can machines do true random numbers? No, but they can simulate is so closely that there is no LEGAL distinction between the results given from an anologue device vs a digital device, which is why you can have electronic gaming machines which are all based on random chance.
What "collective of documented results?" Anecdotal evidence is not evidence, especially when it is shown to be biased and this unreliable. You seem to fail to understand what random means, any individual could get a cluster of results that far outweigh the percentages. This is especially true when dealing with larger number sets. This is why gambling works because there will always be someone that defies the odds and wins, which in turn gives hope to others and so they gamble too hoping to be a big winner. Well just as there can be outliers that are positive you can have outliers that are negative it is how casinos profit, because for every cluster of wins there is a cluster of losses. Casinos win because the percentage chance to lose is such that on average people will lose money not win it. While most people will win and lose close to the mean not all people will. So your individual results, your anecdotal evidence isn't substantive because of how random works you need large set sizes to see if there is actually a problem and not just a cluster.
Every game with RNG has a bunch of people QQing over the broken RNG because of Bias and a complete lack of understanding of statistics. But you say you have a "collective of documented results" so please how large is the set size thousands, hundreds or zero just a few people going the rush feature is broken because they failed? Given the fact that this claim is ALWAYS raised by gamers I think it is far more likely you are suffering from cognitive bias then there being an actual problem. One because its a case of the gamer crying wolf over and over again and second because there is no DATA just anecdote. Until there is actual evidence this is just the same old QQ over RNG. And the same Bias blind spot as that people always seem to think "I couldn't possibly be biased."
Hey i could be wrong but until I see actual numbers in the thousands showing a skew of the projected norms then its just gamer QQing as per usual.