» Thu Dec 02, 2010 6:00 am
A commercial forum has more bandwidth (and more immediate need for visibility) than a private one, even if the company is struggling financially.
It's useful in the case of a user looking for specific information, for instance "+ descent + radeon 9000" for a problem involving a video card. That way they could find a message board topic, whereas an official product page would have more general information that wouldn't turn up as much in searches.