My season pass disappeared

Post » Thu Mar 24, 2016 9:47 pm

Hi there. My season pass has disappeared from my console, as far as I can tell. I don't know why or when. But I did Factory reset it a while ago because the console as a whole was having big issues. But I didn't notice it gone then. I only noticed today March 22 when I tried to access Automatron this morning. The season pass wasn't there. I do not have the code any longer, or else I would have tried reentering it, I assume it got thrown away, but I am sure that I redeemed it. Because I got it and the game the day of release. I am positive I did everything within that week. I just wanted to know if there is anything I can do besides paying $50 for something I already spent the original $30. Is there anything I can do?

I tried emailing this to their support first, and it didn't help, then I couldn't reply to their useless email either because of some other stupid reasons. And I have scoured Google and even tried sugarbombed but that hasn't helped yet.
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sarah taylor
 
Posts: 3490
Joined: Thu Nov 16, 2006 3:36 pm

Post » Thu Mar 24, 2016 11:35 pm

Go to the xbox store - find fallout 4 and there should be an option to reinstall the season pass for free because you've already bought it - if not you should of received your billing invoice from Microsoft confirming your purchase on the day you bought the season pass.



Good Luck



Cheers

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Avril Churchill
 
Posts: 3455
Joined: Wed Aug 09, 2006 10:00 am

Post » Fri Mar 25, 2016 9:36 am

I tried that, it just says but now or whatever with the new price. And I bought it from Gamestop. Would it still be there?
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Ezekiel Macallister
 
Posts: 3493
Joined: Fri Jun 22, 2007 12:08 pm

Post » Fri Mar 25, 2016 8:31 am

If you have redeemed it, you can redownload it for free. If that option isn't there, are you sure you redeemed it? Because even if the price changes, bought is bought and you can always redownload.

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Curveballs On Phoenix
 
Posts: 3365
Joined: Sun Jul 01, 2007 4:43 am

Post » Fri Mar 25, 2016 2:26 am

I'm certain I redeemed it, I remember seeing it next to the game on my Xbox. Like where DLC is normally placed. But now it just isn't there.
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Megan Stabler
 
Posts: 3420
Joined: Mon Sep 18, 2006 2:03 pm

Post » Thu Mar 24, 2016 10:18 pm

Contact Microsoft.

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Emily Jones
 
Posts: 3425
Joined: Mon Jul 17, 2006 3:33 pm

Post » Thu Mar 24, 2016 9:02 pm



How and saying what? I tried going to their support page, but I didn't find any thing that I could do. Like I didn't find any way to send them my issue.
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Nicole M
 
Posts: 3501
Joined: Thu Jun 15, 2006 6:31 am

Post » Fri Mar 25, 2016 9:52 am

I never had to deal with Microsoft support.



http://support.xbox.com/en-US/contact-us



[edit]



I think this link might be more useful for you.



http://support.xbox.com/en-US/contact-us#4:1:1

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Emma Parkinson
 
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Joined: Wed Jul 26, 2006 5:53 pm


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