I'm making this thread for all of the people who have struggled with various realtors and/or shipping companies (New Egg, Gamestop, Amazon, DHL, FedEx, UPS, USPS and others)

If you have any interesting stories about any delivery problems, please list them here. Also, if you have any ways to fix various problems, this is the forum for it.

Example:

I ordered F3 GOTY off of New Egg on April 3rd. It's now April 13th, and although it should only take 5-7 days, it's been ten.

Furthermore, It's been at a delivery terminal (DHL) for six days about twenty miles away from my house. It still hasn't left the facility to come to my house.

Any solutions/other stories?

USPS has failed me a few times sending back my ebayed Azure Dreams My guess was the postman was lazy.
No real problems with fedex
UPS delivers around 6pm average.



DHL always svcks... Expect them to leave the package without knocking and visible from the street.

The cheapest/free shipping from Newegg has never let me down, I usually get my packages in 2 or 3 days. Sometimes the very next day, even.

None of the major couriers are great, but DHL are exceptionally awful: first to threaten legal action at the drop of a hat, and the worst for not reimbursing their overcharges unless you do likewise. Very nasty company. There does seem to be something of a race to the bottom going on, though.

I called one courier company (not one of the big international ones) when a package didn't arrive by midday as expected.

The lady in their office got on to the driver, then she told me: 'He said he tried to deliver it but got no reply. He says he put a card through your front door. It's a red door isn't it?'

'Er, no, it's green unless somebody's repainted it for me overnight.'

'Oh well, I suppose you know the colour of your own door.'

He'd gone to the same house number in another nearby street that has a similar sounding name. I think I had to wait for the next day for him to return.

I once ordered PSU online, it was to be delivered by national mail. It never arrived. Seller sent me second one using courier company, and expanded warranty by few months, and it arrived next day.

When I ordered a game from Bol.com it didn't even get to shipping. It was estimated to take 3-4 weeks for them to get it, after 5 weeks still nothing. I contact them, they would let me know when they knew more. After another week, still nothing. A week after that, my order is cancelled and the game is set as unavailable from the site. Another week later and the game is back on the site, as if nothing happened, except that they doubled the price from 10 to 20 euros.

German delivery services are mostly reliable. Though of course there are a few black sheep, and some contractors of commissioned deliverymen quite enforce a hasty approach to just get those packages as far away from their car as possible, in whatever way possible - stuff a package into the mail box with a squishable end, fake my signature, hand it over to a neighbour five street doors away, without leaving a notice. That stuff.

The real problem is that I regularly import (both for the job and my freetime) stuff from Japan and Korea. That means I've got monthly trips to the customs office, and that is just no fun at all.

Not really on topic.

I ordered a game from Canada some time after the nineeleven attacks. Anthrax alerts coming from all over the place. I was acctually afraid that I would recive some white powder along with the game and T-shirt.

That doesn't sound like a Newegg problem to me, it sounds like a DHL problem. I'm not sure, but I would assume Newegg loses your control over your package once it leaves the warehouse.




Same with me.

I once had a package from Amazon leave their shipping center in Kentucky...and go to Texas.

For the record, I don't live in Texas. I'm just about as far away from Texas as you could get while still being in the continental US. Granted it did eventually re-route itself and get to me with some delay, but...Texas, Amazon? Really? :blink:

I ordered quite an expensive item from a shop in Queensland and it wa sent via Australia Post: Express Post. I followed the packages progress via it's tracking number, and when it said "package on board with driver for delivery", I eagerly kept an ear out for the doorbell...The package never arrived. I logged back onto the tracker and it said "Package delivered and signed for". I had no choice but to make a formal complaint an request an investigation into the corrupt courier. Australia Post didn't take me seriously (even after 3 complaints) so I reported them to the Department of Fair Trading who didn't seem to give a [censored] either. Theres no beating a corrupt system

Bulk transport? Might have been a cargo plane from Texas to an area near you.

Amazon uses Smartpost for free shipping Fedex or UPS deliver it to some hub that sends the mail into the USPS and rolls around in a bin.

In Texas it usually goes to Houston>Dallas>Waco>Austin

I've never had problems with shipping. I usually use UPS Free Shipping.

As an Australian, I consider a wait of anywhere between 14 to 20 days pretty normal.

I once had to wait ~370 odd days for a package from the Czech Republic though. But that wasn't their fault - they only shipped it at about day 360 or so.

I had ordered a game. Not too long ago. Though it fells like it's been a decade since I did it. I don't remember the game, but Amazon decided to take an alternate route. It left from California and went to Oregon, then up to Washington. It took a stop then continued to Canada and back down Montana. I was too upset to look at it again, so I'm even sure if that's the right route.

Just recently USPS lost my package... twice. Arrived eventually. I decided to do the math, and the package ended up traveling at an average speed of 2.8 miles per hour.

I've also have had a few packages opened by customs at times due to my high rate of large imports.

Though my friend takes the cake. USPS shipped like normal. Then for whatever reason mid-trip they decided the "CA" on his package meant Canada instead of California, so it went backwards, then past the original shipping address until it reached Michigan. Here the USPS realized they were correct the first time and started shipping it back in the right direction :facepalm:

We need to get Summer in here. She has some good stories.

I've personally never had a problem. I do know one of my friends has a package that ended up going to Canada just to move from one UPS center to another in Los Angeles.

UPS and it's hidden charges for sending [censored] to Canada. First off, they don't tell you about customs, brokerage fees, and so on, when you pay up the butt for shipping. Then, they end up making a prepaid shipment turn into a COD before your eyes and of course charge you around half of what you paid to ship it (in my case, $1000 to ship, $500 in hidden fees once it's inside Canada).

Of course, they got the address wrong 4 times, despite having the address correct the first time, talking to the local warehouse a few more times, they still kept trying to deliver to the wrong address forcing us to drive an hour away to pick it up, which was a huge pain since the car was kinda small for a 32x32x32 box weighing 70 pounds. Sufficed to say we opened up the box and let the peanuts fly all over their lot without remorse while taking the contents out of it to put in the car. Never again, UPS.

Many times in the past I've described UPS as staffed by a bunch of brain-dead chimps and I stick by it. The worst thing they did to me was break my computer when I shipped it across the country, then weasel their slimy, con-artist asses out of paying me the hefty amount I insured it for by saying it wasn't packaged properly, which I can assure you was a lie. Luckily it wasn't hard to fix, but the experience ensured that I'll never use them to ship things for me again if I can help it, even if it costs more with, say, Fed-Ex.

They've also placed packages outside of my house in areas completely exposed to the street, in such a way that it's almost as if they purposely try to make sure someone gets the chance to steal it. A few years back they delivered my Xbox 360 and since no-one was home left it in the alleyway in the back on my house, in such a way that anybody walking by could see it and because it was in a freaking alleyway, nobody would see them take it.

I hate UPS, with every fiber of my being.

I don't think so...IIRC it went by ground transport from Kentucky, to Ohio (which was a usual Amazon stopover at that point--they used to route their packages through Detroit by way of somewhere in Ohio), and then off on a little side trip to Texas.

I've never had a package from Amazon go to Texas before, or since. Maybe they mistook "MI" as meaning "Mexico"; I don't know. :facepalm:



UPS has started doing that with our packages lately...when we're at home. For some reason they've quit ringing the doorbell, or even knocking on the door. (And yes, the doorbell does work. FedEx still uses it!) They just drop the package on the porch and leave. They did that with my Crysis 2 pre-order, and I would never have known it was there if I hadn't driven down the street outside and noticed the tiny little package out of the corner of my eye.

Fortunately our front porch is relatively protected from the street and we haven't had anything stolen yet. Still, the more valuable and time-sensitive shipments are being routed through FedEx these days. <_<

On the other hand, it could always be worse...http://consumerist.com/2011/03/dont-ups-drivers-realize-customers-have-security-cameras.html

UPS places my packages on my front porch, leaning up against the house by the front door. I've never had a lost or damaged package with them, and their shipping is super quick.

I normally think "Canada" when I see CA too, but then again I'm not in the US; it seems bizarre that the USPS would make such an assumption.

That thing about brokerage fees is extremely irritating, especially as I've already paid the courier's admin charges as part of the up-front postage fees as far as I'm concerned: customs shenanigans are hardly a surprise when dealing with international postage so they can't claim they never thought to factor them in. Especially as the brokerage fees are usually massively in excess of both the postage costs themselves as well as what it costs them to actually get the thing through customs in the first place, especially considering that as often as not they get it wrong. Here in the UK it's legally dubious as to whether they can be charged or not; to date I've succeeded in getting the various couriers to refund the fees, though it often takes so much persistence that I can see a lot of people simply not bothering, which is probably their ruse. But at typically ￡20 a time they can add up over the course of a year for anyone who imports a modest amount of stuff.

A game I ordered to arrive on it's release date arrived two months after it's due. It was broken.