Very nice thread you got over here guys, mature, troll free and polite for the most parts. This and is sums up some of the concerns of customers. I'm not quite sure if crytek really did theirself a favour by spliting up the information flow into platform related subforums. I know subforums are needed just to give people a place to discuss about platform related issues, but in the end it doesn't match their own workflow. Cause, what some might forget, that they still need to develop for every single plattform at once. Whatever they do with the game DLC or what should be more important at this time to push updates so they get the game runing in a way it should have been from the very first begining. Just to do so for all 3 plattforms at once does involve alot of different resources. For the 360 it needs microsoft to be involved, for PS3 it needs Sony, for PC it needs at least steam and then for all of the 3 plattforms it needs at any time EA to be involved as they are the publisher.
I am pretty sure that crytek at this time starts to realize how complicated it can be, now that their game hit the day of light and they not only gotta deal with the different platform resources but also with the customers. Even tho i do understand how tricky it can be to keep the communication workflow up and runing, that still doesn't mean that I must like what I see, nor how the community managment is been handled. And I for sure don't. Cause in the end as the average customer, I don't need to know anything about the background, nor whats going on behind the scenes but I expect something that does live up to what custom care is meant to be. Don't blame the forums guys for what is going on in here, they are whats best described as gatekeepers. I am sure they would like to see alot of things changed in here as well.
This forum for sure is not the very best example of what it should be. But cmon how can it be? It got 2 officials and some background moderators that hardly seem to know what the other is doing, at any time. So I am not surpised that the missing internal communication structure of crytek and their community managers is reflected in this forum and the way they communicate with their customers, which can be described best with what the upper left logo of this site says since the very first begining "My Crysis Beta". Or in other more friendly words, there is room for alot of improvements. Improvements that have been mentioned in so many post spread allover the forum already and don't need to be mentioned again. Cause do the math, its aprox 80000 new post since the game has been released, its two guys + x, do you really expect them to read every single one of them, nor to take care of it? If its just 1% of the posts that is actually interesting and not just random trolling and ranting, this would be already 800 posts they would need to think about, judge based on their value and forward to whoever is in charge. As I said above already, this is really more about gatekeeping as about custom care, don't expect to much from those handfull of guys that for sure work hard for their money.
I don't mind that crytek went multiplatform with their game, cause in the end I am pretty sure that every single platform can benefit from it, when its done full but not half hearted. And I am sure about one thing, alot of their employees are working hard for this game, harder than most of the customers would pay them credit for. Just cause they can't see whats going on in the background nor care about it, while they gotta deal with an obviously unfinished and broken product. But then maybe crytek really didn't think about all of the aspects that come with it while they were stuck in everyday production life. Maybe the engine can handle 3 plattform at once, but this for sure doesn't work for the custom care department neither the community management. And everyone that looks in here, be it a customer that expects information about the product, or crytek officials will realise it.
I still think everyone should give crytek some time to get used to the new situation. Noone knows how things may look 3 months from now. All of this is a rolercoster ride for crytek since they released the game and either they will live up tho the standards they put upon themself and made the customer believe in while they advertised the game, or they won't. But then in a fast pace environment, patience is something that shouldn't be expected from a customer in general. As they will always go for the next hype which is just around the next corner. For most of us its just a game, some hours of frustration with an unfinished product and 60 bugs, we might have wasted in the end, but for them its years of their life and maybe parts of their future, if this project really should fail.
Noone knows by now, but then I know the world keeps spining around, thats for sure