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Dear Crytek Moderators,

What reason do you have for locking several threads (I've counted 4 so far) about the latest patch? The version 1.2 patch (My console doesn't say v.1.2 in the top left conrer when playing C2) either hasn't been released for Xbox and you are just saying that it has in an attempt to be seen to be doing something, or you are entirely clueless as to the effectiveness of the patch in remediating the issues everyone is facing.

If you spent half the time in gathering information and then providing it to the forums as you do in locking threads about sensitive topics, that for the most part comment on your ineptitude, you would not have the level of anger that has been building up on these forums.

Clarification is needed, urgently. Honest and Open communication is needed. An apology over the issues and the blatantly incorrect patch notes would be appreciated. I have found that a large amount of the frustration on the forums and been borne out of the fact that you have done a very poor job in communicating with the consumers of your hastily released product. This is not harming my credibilty, it is harming yours.

So did the PS3 recieve a 40MB patch that brought their version of the game up to version 1.2? Because the 3MB patch we have recieved (which I doubt was compressed, or the correct patch) has not updated the version of the Xbox game. And if it was the correct patch, compressed and released by Microsoft, then let me tell you right now, it is not working in anyway near the manner you have said it should have, nor is it solving the list of problems you said it would.

In conclusion, I understand that you will more than likely close and lock this thread as well (just like all the other threads asking about the patch). But let me make this clear: THAT IS PATHETIC. If that should so happen, I will start by lodging my complaint to the Australian Office of Fair Trading (the Aussie version of Trading Standards), I will not only be lodging it for the multitude of issues found in this nearly finished product that has been released too early, but I will also be lodging one to deal with the poor-to-non-existent communication and support from your staff, you have either fabricated the information dealing with the latest patch, or you are without a clue as to what is going on. All I want is for you to tell US as much.

So, please provide, verified information clarifying the problems we are facing, and what you are doing to ensure that the information you recieve is correct. Without communication from you I will be forced to seek resoloution from another organisation, preferably one that can get me a full-price refund.

Thank You - MullPig, one of many disgruntled gamers.

[Siobhan Thompson]

One of the best posts on the forum, well-thought out and mature. Refreshing.

Interesting that the you say the Crysis 2 in-game screen doesn't display version 1.02. Obviously something wrong here, I'm not at my xbox so will have to see myself. This would obviously disapprove their theory that a patch released. Not that we would need proof anyway, it's blatantly obvious we haven't.

Are you able to get a screenshot showing it isn't version 1.02? Maybe CryAdam can then pass the evidence to the developers.

[Becky Cox]

Agree 100

[Melung Chan]

I will go and try and take a photo of the version number right now, but all I have is a very old and **** digital camera. So if the picture quality is shocking I wont bother posting it.

BRB

[Sudah mati ini Keparat]

The mods need to start communicating better with the developers. Maybe then we could have some solid answers to our questions.

[c.o.s.m.o]

The version says this: CRYNET SYSTEMS 1.1.1.7002 - I have to go buy some batteries for my camera, so I will post a photo of it later.

[k a t e]

Wondering the same thing as far as version #. Do we have the same as the ps3 in the upper left hand corner of screen??

I asked the ps3 forum ppl but they never answered what their # is??

[MatthewJontully]

EVIDENCE:

Attachments:

Crytek Pictures 001.JPG [12.11 KiB] Not downloaded yet

[Manny(BAKE)]

I really like this thread. Hope it doesn't get locked :/

[Prue]

Don't hold your breath on that, some of the other threads about the patch that have been locked have also been fairly civil, if not quite as well written and thought out as this one.

I am expecting them to lock it, and then post a link to the Moderators thread. The one he can ignore while maintaining that he is doing something and be "seen" to be active in the forums. But as a counter point, the Original petetion for dedicated servers got locked, while mine has 16 pages and is still growing.....

[D LOpez]

BUMPAGE - If anyone else has screenshots/photos of the version number displayed for Xbox please post them here - I have a second picture, but all it does is show the same information.

[NEGRO]

Thanks for the picture, I think there is no need for everyone to post pictures it's obvious that we don't have patch 1.02.

I've worked for many companies in my life and I find it very difficult to get my head around why the community managers just can't call or send an e-mail to their other departments and get a more or less instant response. If they were all based in the same building they could even just walk to their colleagues desk. This is a simple scenario with me as a hypothetical community manager;

E-mail to developer;

Hey [Name Here],

We've received a few messages on the forum stating that the 3mb patch we received on the 31/03/2010 didn't cover the issues stated in the patch notes. They are under the impression that the patch notes were not meant to be posted in the Xbox forum, only the PS3 and PC. Can you please confirm what fixes the 3mb implemented for the Xbox and when/if the Xbox will be getting a patch that covers their issues?

Regards

TB

10min later response;

Hi TB,

I would like to confirm that the 3mb patch was for issues other than what the PS3/PC patch fixed, please find patch notes attached. A patch that covers the before mentioned issues are currently in the works [or with Microsoft for certification] and we will let you know tomorrow".

End of Communication.

How difficult is this? It would be even easier if they made a phone call, would only take then 30 seconds.

[Sheila Esmailka]

best thread i've read on here since joining.

[Esther Fernandez]

@GH0STMERC - Thanks mate, it has been very civil so far, hopefully it doesn't get trolled before the moderators can respond.

@TwistedBuddhaX (love the name btw) - Excellent point on the ease of getting verification on the patch notes and information provided, couldn't agree more. And I only asked for more photos because I think several different gamers with the same verified information might build a stronger batch of evidence for the moderators and developers to respond to, but you are right, it isn't really necessary.

Hopefully we get some response to this thread, because the replies in the Moderators Patch thread from the Cry-Team are frankly without any useful information and are quite obviously wrong. I am also trying to gather information from the PS3 gamers on their patch, as to the size and effectiveness, but so far they are not replying and are quite generally just devolving into in-fighting groups. Hopefully the Xbox gamer community can rise above the trolls and fanboys that are still instigating and facilitating idiotic agruements over and about nothing.

We just want some genuine communication and some eventual soloutions to our problems.

[Natalie J Webster]

Very good Mature post ..

They must have some sort of PR man/woman of some sort but the more time that goes by with us seemingly being ignored the worse the rage gets.. but even if we do get a patch whats to say things may get fixed but other things start going wrong.. but a patch is needed badly especially with the network problems. I can del with Suit problems and perks etc but Network Lag is quite intolerable at the moment and considering I pay for LIVE as well as bought the game brand new ..it would be nice to get some of my moneys worth...

[mimi_lys]

Yeah, I know. Let's hope a community manager reads this.

I would be so embarrassed right now if I owned a business and my forums were littered with posts complaining about the products I have been working so hard on for many years. I would want to do my best to reassure my customers that problems were being resolved which would have the additional bonus of maintaining public faith in my company and ensure I would have better gross sales for this product, any DLC to be released and future Crytek products. There is nothing to lose by responding to the public, silence is worse as people begin to conspire as to the true motivations behind the silence i.e. they're not working on anything, they don't care about customers etc.

As of right now, Crytek have severely damaged their reputation in terms of public confidence and product quality. All the sales and good reviews mean nothing. Although they sold a product, kudos to them, once the gamers gets home and realises it doesn't work properly he then concludes that the reviews which he based his decisions on were biased, paid for or the reviewers did not play them game in-depth. He then goes to the forums to see if he's not the only one to find that he isn't, confusion arises because the reviews and the product he has in his hand do not correlate. It's like they're too different games. He then asks himself "why are the reviewers giving this game a 9+ when MP rarely works and SP has mental patient A.I?".

The 5% of this game that doesn't work, overshadows the 95% that does.

[jennie xhx]

up

[Kerri Lee]

A well written post by the OP and something I agree with 100%. The lack of communication is atrocious.

Now we have Patch notes, which seem wildly inaccurate, for I still have the vast majority of the bugs found in the release build of Crysis 2. The reason I am not willing to say I have them all, is frankly because I have given up on the multiplayer. So cannot attest to bugs in the Crysis 2 MP.

I can't see why we can't get accurate information about patches. This is basic stuff. If your community is in uproar about bugs and issues, you'd think maintaining a clear and concise dialogue regarding patches, for all platforms, to be priority 1.

... I have found that a large amount of the frustration on the forums and been borne out of the fact that you have done a very poor job in communicating with the consumers of your hastily released product. This is not harming my credibilty, it is harming yours.
...

This is very, very true. I for one am astonished that Crysis 2 shipped in the condition it did. It's more than Crytek's new game. It's the flagship for CryEngine 3! This is supposed to encourage developers and consumers alike that CryEngine 3 is a whiz-bang new piece of software.

When Gears of War launched on the Xbox 360, it was a true show-piece for Unreal Engine 3.

The fact Crysis 2 is released half-broken shows a lack of fundamental business practices. If the bugs present are what happens in a Crytek game, what do you suppose goes on with the engine?

[Breautiful]

I have the 1.1.1.7002 version to, come on now Crytek please do not do this to us.

[Daniel Lozano]

To be fair to Crytek/EA...

They may have submitted the PC/PS3 patch to Microsoft, but Microsoft have to verify the patch first, which I believe can take a while, upto a fortnight (Correct me if I am wrong).

Since I very much doubt they are about to introduce dedicated servers (Although this would alloy EA to get one on Activision), hopefully the patch is a complete rewrite of the net code.

Microsoft limits the size of patches on XBOXLIVE as well, so perhaps Crytek are working on shrinking the patch, or maybe releasing it in stages??

THese things take time, but I hope Crytek are patching this... I would imagine they are.

I dont see them as the kind of company who would leave fans hanging.

[Rinceoir]

Oh my word, best forum post on here. Nice one mate all points are discussed that we are ALL thinking. I can honestly say I have never posted on forums for other games before but I had to with Crysis. They have just been hiding information and I know for a fact if they would just tell the truth and let people know what's going on, I can almost guarantee that their fanbase would be much larger. People are trading this game in as they think there is no hope for the MP. Which is sad really! I won't be as I'm such a fan I just hope they bring us some information soon so we know that they are actually doing something!

[Star Dunkels Macmillan]

1.1.1.7002, personally not sure what that tells me but I am under the impression that this information has the potential to aid the gamesas community.

[Marcus Jordan]

To be fair to Crytek/EA...

They may have submitted the PC/PS3 patch to Microsoft, but Microsoft have to verify the patch first, which I believe can take a while, upto a fortnight (Correct me if I am wrong).

Since I very much doubt they are about to introduce dedicated servers (Although this would alloy EA to get one on Activision), hopefully the patch is a complete rewrite of the net code.

Microsoft limits the size of patches on XBOXLIVE as well, so perhaps Crytek are working on shrinking the patch, or maybe releasing it in stages??

THese things take time, but I hope Crytek are patching this... I would imagine they are.

I dont see them as the kind of company who would leave fans hanging.

Unfortunately, we have no basis to be patient and await a patch. For these reasons;

1) They won't tell us what the 3 mb patch did. The only thing I recognised is that the retriever perk was amended and that orbital strikes no longer dropped dog tags. This amendment wasn't mentioned in the apparent 3 mb patch that fixed "101 issues" which you would have thought they would have mentioned, so on top of the fact that the version numbers on our Xbox don't match it further reinforces our argument that the 3 mb patch was completely separate from the amazing patch the PC and PS3 owners received. Although, there are posts suggesting still that this wonder patch is not as wonderful as it claims.

2) "They may have submitted the PC/PS3 patch to Microsoft". I think there may be a typo here do you mean PC/Xbox 360 as from what I know Microsoft has no explicit links with Sony. If you was talking about the Xbox 360 then the key word here is "may", why don't they just tell us that they sent a patch for approval? We are paying customer, I repeat we spent money, money we earn't or our parent's worked hard for and I don't want to trade my game in for less than I bought it, while Crytek CEO is in Vegas now living the high life, drinking champage and being serviced by high-class escorts at my expense. Why should Crytek get away with this?

3) I know patches for the Xbox 360 don't have to be large to fix alot of issues. The Fallout New Vegas patch in Dec 10 was only 3mb and fixed about 40+ issues look at the patch notes for it below. It's unbelievable.

http://bethblog.com/index.php/2010/12/10/new-vegas-game-update-available-on-playstation-3-will-be-on-xbox-360-steam-next-week/

I know that there are different games, engines etc, but if most patches are this size then you would have thought that the patch would have done more then what I mentioned in 1).

4) Crytek keeps giving us misleading information - they tell us that the patch resolved all the issues they stated and they backtracks and says that they will look into it. Why has it taken more than a couple hours to get back to us, I believe it's been at least a couple of days now. Like I put in a previous post, it takes no more than 10 mins to get back to us. I think they could get back to us quickly if they wanted but they messed up with the patch and perhaps working on a resolution now. They should be embarrassed. Even in-game they give misleading information in terms of the reboot features, full details are in the below link if anyone is interested.

http://www.gamesas.com/forums/viewtopic.php?f=41&t=21165

It may be construed, that I'm attacking you and you have valid points if this was a few days after the release but after several weeks the time for patience is over, you take action or nothing happens.

Some might say that we are sad for getting so worked up over a game, but I don't care. I got ripped off with the mess that was COD: BO and the next shooter I buy is this and it's worse. Better gameplay, but the connections, bugs, glitches etc are terrible. I'm not taking this anymore. Again, I paid money I earnt for this and I was looking forward to playing it now Uni is over but I can barely do so could it's so screwed up.

[Shae Munro]

very well put and orbital strike no longer drops tags?? no wonder i cant find them.

[kitten maciver]

I too have version 1.1.1.7002