The answer is: I don't want those people in the game...
If someone is so pathetic they can't spend 1 min in an mmo to ask or find out where an npc is and ragequit good, let them leave, you think those people will add anything good to the society of the game? just another kid on daddys credit card, nope, get rid of them all please, if FFXIV can put its fans first zenimax should.
But also what about the story? i mean don't the starting iislands follow a story where you make choices and meet the main chars of the story etc, so people are actually missing all this story, take the bretons the boat bla bla story when you arrive int he main city, thats a cool moment that the story led up to, if we POP into the city then this is messing up the story of the game... so it goes like
Tutorial > pop into a city > teleport back to the starting islands > do the story to go to this city > pop back into the city
This is messing up the way the game was desiged and removing all hype and excitment to reach the city, i have doubts now, if zenimax can do this what else are they capable of.