» Tue Dec 29, 2009 12:26 pm
I must say, I'm not exactly enamoured of the tone of many of the responses on this thread. Many posters seem to assume that there is no legitimate reason why a person might be unwilling or unable to use Steam, and that the concerns of those users are worthless.
The retail packaging states that to activate the game the user requires an internet connection, a Steam installation and a Steam account. Several posters on this thread have repeated this as though it were some form of mantra, but the trouble is, it is not true - or at least, not complete. What a user in fact requires is an internet connection, a Steam installation, a Steam account AND the ability to connect to that account through the arcane means demanded by the software. This last point is the killer. I know for a fact that there are users in significant numbers who meet the first three requirements but cannot, for reasons for which they have no responsibility whatsoever, meet the last. I know this because I am one. I am currently residing in a property with a fixed broadband connection sitting behind the firewall of a university, with no other means of connecting to the internet, and the ports required by the Steam software to connect with the account are blocked. My game DVD is, therefore, nothing but an expensive optical drinks mat.
I am not, as I say, alone in this situation, but even if I were it is not meet that a large transnational software publisher should be selling products some of their customers are unable to operate, because of limitations they themselves have imposed. I have no doubt that if and when I am able to install this game I shall enjoy it very much, but to date my customer experience has been terrible, with over half a day wasted in the vain search for a solution. It is not beyond the power of Bethesda or Valve to alter this situation without compromising the reasons for their requirement to use Steam, either. Why not allow users who are technically incapable of activating their software through the standard Steam mechanism to do so via the web, or over the telephone? Such a system would surely cost less than the lost business of customers behind university firewalls and with other non-standard internet connections the world over, whom they themselves have rendered unable to do business with them.
It seems obvious to me, even though it apparently escapes the awareness of many of the previous posters, that this situation cannot endure. I am totally within my rights to demand a refund for my purchase, but have no wish to do so because, surprisingly enough since I bought the game, I actually want to play it. (Listen, Bethesda! This is a customer speaking! I want to use your product, and you won't let me! Let me!) Absent any legitimate solution my only alternative will be to wait until I can download a cracked non-Steam copy. It would be easy enough for the administrators to track me down through the details I've given, so if they feel like taking me to court over that remark I should be delighted to see them there, since it's about blasted time a legal precedent was set to end this nonsense.