UESP has this:
http://www.uesp.net/wiki/Skyrim:Battle_for_Solitude#Bugs
General Tullius may also become invincible, as the scripted conversation that results in his death may not be triggered by beating him to the ground. Although the "Talk to General Tullius" dialogue option may still appear, the option cannot be activated, and the quest cannot be completed as a result.
- Striking Tullius with the http://www.uesp.net/wiki/Skyrim:Unrelenting_Force shout may fix this
This isn't a glitch I've run into myself, so I don't have any suggestions other than trying the above, and if that doesn't work, reloading a previous save from before you entered Castle Dour and confronted Rikke and Tullius. UESP does note that this scene can be particularly buggy so I usually make a save just before going through the door.