email log to Walmart-
ME: Greetings, it is 10/22/10 and my order hasn't arrived yet, despite it saying here that I would receive it 10/19/10 along with my pre-order bonus. When is it coming? Thanks in advance.
Walmart: Dear Edwin, Thank you for contacting Walmart.com regarding your recent order inquiry. We apologize for any inconvenience you may have experienced regarding this matter. We apologize that you have not received your Fallout: New Vegas; Walmart egift card for order number 2677600623980. This was due to order delivered to wrong address. Please reply to this email to let us know whether you'd like a replacement of the item(s) or a full refund. Note: If the item is no longer available at the time you contact us, we will issue a refund back to the original form of payment. If you still have questions, please reply to this email or call us at 1-800-966-6546. We're here to serve you from 8:00 AM to 10:00 PM CDT, Monday through Friday and 9:00 AM to 10:00 PM CDT, Saturday and Sunday. If we may be of further assistance, please email us at help@walmart.com. Sincerely,Walmart.com Customer Care
Me: Greetings, please send the game to my address. Along with the exclusuve Walmart pre-order bonus that came with Fallout: New Vegas, since I have pre-ordered it from you. Thank you.
Walmart: Dear Edwin, Thank you for contacting Walmart.com regarding receiving a replacement order for Fallout: New Vegas. Edwin, I apologize but Fallout: New Vegas is now out of stock. We have processed a refund of $55.80 for your order number 2677600623980. This is to reimburse you for the item being out of stock. We strive to deliver the best experience possible and appreciate your understanding that certain conditions sometimes prevent that from happening. Depending on your financial institution, you should see this credit post to the original method of payment within the next open billing cycle. If we may be of further assistance, please email us at help@walmart.com. Sincerely,Walmart.com Customer Care