I sympathize with your problem, but I'm kind of wondering whether the problem is on your end, and not their end........
It has been a while since I signed up with FilePlanet, but the usual procedure when you get an account somewhere, the first email you receive has an account activation link you must click on before you can go to their website and log in. If you don't click on that link, your account is in limbo.....
http://www.gamesas.com/index.php?app=forums&module=forums§ion=findpost&pid=2554454
Yeah, done that. Whatever is supposed to happen, well, doesn't. I have the latest updates of everything, I tried with Java and Javascripts turned on, turned off all browser security and pop-up blockers, made sure no other programs are running which might somehow interfere, even tried hooking the computer up directly to the DSL modem instead of going through the router like I usually have it set up at. (Thinking the firewall might be causing a problem) I appreciate that people are trying to help, but really, I've done so many different things to try and get this working, and I just don't care anymore. Nothing in the world should be this much hassle. I haven't had this kind of trouble signing up for any other service on the internet, and I've registered with dozens of them, so I think I know my way around these things pretty well...
Unless things have changed recently (I've been on a different ISP since Nov. 2003) I'm thinking it ought not to be a problem with BellSouth.
http://www.gamesas.com/index.php?app=forums&module=forums§ion=findpost&pid=2554493
No, I didn't think it had anything to do with Bellsouth either, but somebody asked. Maybe I'm in some sort of "dead-zone" or something. (I've always thought of Orlando as a kind of dead zone in other respects...) Or maybe after the first couple failed attempts, FilePlanet assumed I was a trouble-maker and banned my IP, except that I tried from a different IP with no better results, and I got it to work from THIS IP using someone else's account, so that doesn't explain it. (Maybe only the registration system banned my IP and not the actual login, but I don't know if that's possible.)
I don't know. I don't really care either, anymore. I spent a month banging my head against a wall with these people, which is more than any service deserves. If they had the common decency to answer their tech support e-mails, I might feel differently about it. But at this point, I'm content to just piggy-back on the borrowed account somebody gave me, which I only use as a last resort when something I'm looking for isn't available anywhere else. In the past threads I've brought up the subject in, there were always a few other people who had experienced just as much hassle from this company, so I know I'm not alone in this. Inferior service + no customer support = no business from me.