That never happened to me fortunately, my only bugged quest was "Blood on The Ice" which is bugged for everyone. Since it is not working for you at the moment hope is not yet lost. I managed to even get around that bug on 360 so there is hope. I would suggest going and doing something else for a while, maybe a couple of weeks or even a month game time and returning then try again. The bug may work itself out in the meantime... or it may be forever broken. There is no way to know for sure but don't give up yet! Something may fall into place in the program later that will allow you to finish the quest.