[Colton Idonthavealastna]

Update: I received a (woefully unhelpful) reply from Bethesda Technical Support. I've included my initial message along with their reply here. I'm frankly really upset by the response. They suggest contacting Apple, but the loss of money spent on lunch boxes is clearly their fault; they suggest coming to the forums, but I say that I've already been reading them. Did they actually read my message or just send out a form letter reply?!


========


My message:

Hello. I am experiencing a problem with Fallout Shelter, and would like some suggestions as to how to address it.

I am using an iPad Air running iOS 8.3.

I downloaded the game from the App Store two days ago and initially it worked just fine. I quite enjoyed the game; so much so, in fact, that I bought 40 lunch boxes. I opened about half of these.

At some point yesterday, I left the game, and have since been unable to get back in. When I try to open the game, the splash screen appears for about 3 seconds, then the game quits, sending me back to the iPad home screen. When I go to the task manager, I can see my vault, but when I tap on it, the same as above happens (splash screen for ~3 seconds then quit). The game continued to give me notifications until I turned these off in the iPad options menu.

I have tried a soft reset of the iPad, but this does not help. I do not want to uninstall and reinstall, as I understand that I will lose not only my vault, but my items and purchased lunch boxes.

From reading forums, I understand that this is not an uncommon problem and I would like to know what you are planning to do to address it. If it were simply an issue of losing my progress in a free game, I would still be disappointed, as it was quite enjoyable while it worked; however, I have now spent money on it and it is not working. If you are not planning on fixing this crashing issue, please advise me as to how I can request a refund for the lunch boxes I purchased.

Thank you very much in advance for your help. I have been a long time supporter of Bethesda and fan of your games and hope that you plan to fix this pervasive issue.


========


Their response:


Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!


Greetings,


Thank you for contacting the Bethesda Technical Support Team. We understand you are experiencing an issue with Fallout Shelter. For account, billing, and transaction issues around lunch boxes not being delivered or being lost, you should contact Apple customer support:

http://www.apple.com/support/ios/other


If you encounter a bug or crash with Fallout Shelter, please go to our official forums (http://www.gamesas.com/forum/296-fallout-shelter/) to see if other players reported the same issue. If not, please create a new thread to describe the bug you have experienced with as much detail as possible.


Thank you for your continued patience and support!


Warm Regards,

Bethesda Technical Support

[Hannah Whitlock]

I've had the same issue, it appears if you revive someone while an "incident" is active, then when all the dwellers reset after the event ends, the room itself doesn't reset properly. You need to wait until after the incident is over to bring back the dead... Or once it has happenned, I destroyed the room and rebuilt it, and it was also a 3-wide, fully upgraded power station. Not cheap, but everyone is happy again.





This has also happenned to me, I was remodeling while people were pregnant and removing the "conception room" seems to bug them out. Replacing it does not fix the issue, they appear to be permanently pregnant. I've attempted to kill them off by sending "everybody" out of the vault, and removing the food and water production facilities so they starve... And the game really didn't want to allow it. Now absolutely no resources are consumed by the vault, the pregnant dwellers appeared "free". Even now that I recalled the others, the game is stuck in a mode with no resource consumption.


My suggestion until the big is fixed, stick them all in the radio room. You can't rush the room or accidently set it on fire, so it tends to manage itself without being looked at with them inside, if something does spread to it from an adjacent room they all just run out and ignore the issue, the fire will just move along or roaches will just spread to the next room and then they'll all just reset.

[Robyn Lena]

Ipod gen 5. Ios 8.3

Its been two days since i was able to get into myvault i wonder if there even is going to be a patch or something to help or at least the ability to save my vault and transfer onto another device...this will not look good on my daily report and its killing my fallout 4 hype ( also i just spent $20 on lunchboxes)

[Nathan Hunter]

I'm running Fallout Shelter

on the iPad Air 2 iOS 8.3


-It's crashing on startup.

-I did a full restart, didn't resolve issue.

-When I view app's that are running,

it shows Fallout Shelter with the menu,

but when I select it,

the menu disappears it goes black,

then takes me back to the iPad home screen.

But still shows it running in the background.

https://www.youtube.com/watch?v=W9QmF44BQO0


The game was running perfectly fine for the past two days. Including today - then stopped working all of a sudden.


I ended up buying my first 40 Lunchboxes to show my support for this great game. Just concered I'm going to lose all of my Legendry Cards.

I appreciate the time and effort put into this app.

It'll help carry us fans over till the release of Fallout 4!

I am confident you guys will get this sorted.


Thanks,

-The Last Navigator

[CORY]

Game crashes on startup

IOS 8.3

Game Version: 1.0.2

Yes restarted and have reinstalled the game several times.

Has been working for about an hour then as i quit the app it will not work on the next startup, only presenting the Bethesda screen and the quitting

Thanks

Jordon

[Robert Bindley]

hi, i recently experiencing some bug ( i think ). this happens just a few hours before i was posting this.

Straight to the BUG point :

- Resources (Power, Food, Water) doest decline anymore, i waited and opened the app again, the amount is still on MAX level and does not decline/decrease.

- Raiders/Incidents (that appears without using the "Rush" Option) does not attack/appears any longer, i played it for about an hour, and there are no Raiders attacking! although Radroaches/Fire still appear on using the "Rush" Option.

Do any of you guys experiencing the same thing?

[A Lo RIkIton'ton]

iPhone 6

iOS 8.3


Game was frozen, I couldn't exit out of the app, turning off and on my phone did not help, so I removed the app and reinstalled it, not thinking for one second that the save files would not be there. All other apps/games with saving/progress retains that information.


Extremely frustrating. I had 110 dwellers, bunch of legendary cards Etc

[Sabrina Schwarz]

IOS 8.1.1 ...Apple Mini...will it be supported soon? I got this 2 years ago


Game crashes constantly every time I rush. I now am at a point where it backed up my vault right when a rush completed so it crashes every time I try to access my vault. I hear the success/failure sound right before crash.

[Josh Lozier]

Curious. I was playing the game on the train - (with no WiFi) I got home, WiFi connected automaticlly.. went to check on the game. Same thing happening to me, I can't start the game back up, it would just take me to the homepage, still running in the background.

[Isabella X]

Ipad air 2

iOS 8.3


Game won't even load up, try to open app, get the logo then back to home screen. Happened to me when I added a new dweller to my vault.

[P PoLlo]

Playing on iPad (2 I think?) I made it to 57 vault dwellers, the game kept crashing every couple of minutes but I managed, now it crashes when I try to launch the vault.

(I wish they released the app for PSVita as well, they game would be perfect for it. I would even pay 10€ for that.)

[Miss K]

iOS 8.3 iPad Air, have had a pregnant dweller over 2 days, have also had 6 deliveries while she has been pregnant. She can't leave the vault. But will work, or train successfully.

[kyle pinchen]

I'm experiencing a problem when I upgrade rooms/vaults! The game crashes and when I load up again the room isn't upgraded but the caps are gone!! Keeps happening !! Any help or replacement caps would be great!!

[Gavin boyce]

I am playing on iOS 8.3 on an iPad Air 2 and I have 26 vault members +1 but that +1 is nowhere to be found. Anyone run into this that could offer some help?

[Robert]

I also am having an issue with two pregnant vault citizens that have remained pregnant for over two days now. They can neither leave the vault or participate in base defense.

[Laura Simmonds]

Iphone 6

IOS 8.3

I had 3 dwellers die, I could not afford the cost for a long time. After +- 30 minutes I revived them. However, my cooking dwellers keep saying they are working next to a corpse.

I have counted the amount of dwellers in the top left corner and checked the log to see if I could find a 'dead' under status. However, all seems to be alive.

Pretty difficult to get them happy this way. I will probably delete the room soon. But it will set me back like 2000 scraps

Good luck fixen!

P.S I tried pressing everything in the room, in the case the dweller had gone invisible. Did not work.

[carley moss]

Iphone 6+, ios 8.3


For 2 days there was no problems with fallout shelter, except OP cockroaches from time to time. Then game just stopped launching. Restarts won't help. Didn't try to reinstall, in order to keep my in game progress .

[LADONA]

Device: iPad Mini 2 LTE

OS: 8.3

Problems:

- crashing after like 15 minutes of playing all the time

- lost items... Some items my dwellers find in the Wasteland don't go to storage after clicking collect. I lost a Minigun and a named Plasma Rifle


I played for many hours, still doing my first vault, I have like 180 dwellers Not a single special dweller, must be bad luck

[Claudia Cook]

Bug #1: I got a woman pregnant near the beginning of the game, and it's been 3 days and she still remains pregnant. There is sufficient room for the child in the shelter, no one has died, all has pretty much remained the same, but she refuses to poop the thing out.

Bug #2: Crashes about 1/5 times when rushing, crashes on startup about %25 of the time. Pretty much when the game overloads the memory it crashes, and unfortunately this game seems to easily overload the memory.

Playing on an iPad mini 2.

Hope this helps.

[Bethany Short]

iPad Air 2, iOS 8.3, fallout shelter version 1.02


The first time I opened the game everything was fine and I could play and return to the app.

Closed the app and have not since been able to play.

On opening the app shows the loading screen for a few seconds then goes back to home screen.

App is showing in task switcher.

Clicking on the app in task switcher results in loading screen for a few seconds then app crashing

Restarting the iPad doesn't solve the problem.

Deleting the app and re-downloading allows me to play until I close the app. Then same thing all over again.


I hope this critical bug gets fixed soon so the app is actually usable. Hope the QA team at Bethseda are feeling suitably ashamed.

[DarkGypsy]

Another bug report for permanantly pregnant dwellers.


I have roughly 11 pregnant dwellers, and after destroying the living quarters during a remodel, I'm afraid they are stuck being pregnant. Perhaps if we could simply move rooms around rather than needing to destroy rooms when remodeling, this bug would be avoided more often.

[Enie van Bied]

I'm starting a new thread on this topic too, because I'm not sure if anyone else has had this problem yet. I'm not sure if it's even a bug or an intentional mechanic of the game, but I've had my objectives reset on me a few times. Last time, I know it happened at 11:50, because i was checking my game every ten minutes or so. I was close to finishing 16 baby deliveries, 1300 food, and raising the perception of 6 dwellers. Suddenly, they were all at zero for no reason. It was very frustrating, and I wonder if anyone else has experienced this too.

[Solina971]

In one vault, I have three pregnant dwellers who haven't given birth for a couple of days. There is enough room for more dwellers. I think it's due to destroying the conceiving room, like other people have experienced.


In another vault, outfits are not showing up in the list when I want to equip the outfit to a dweller. I can see the outfit in the storage window.


Running the app on an iPad Mini 2, iOS 8.3. I've tried switching the iPad off then on.

[REVLUTIN]

I think I have found a small bug with the game:

Apple iphone 6 plus

Ver 8.3

Game Ver: 1.0.2

In my vault I build a single Communication room, it worked. Due to a bad radroach infestation killing off almost all of my dwellers, I had to downsize and remove some rooms, including the comms room. Now I'ver rebuilt and my comms rooms no longer work. I have them staffed with 2x Cha:10 characters, the timer counts down, but after it reaches 0 it just begins over again. I have tried upgrading the room to max still no change. I have restarted app and phone. I have attempted to remove room, and move it to a new location same result.

Please help, the Vault of 007 desperately needs more dwellers to continue to grow. WE can only mate so much.

Thanks

[Marie Maillos]

iPad Air

iOS 8.3

33 Dwellers

Got to intro screen where you choose your vault but when I click it, it shows the loading animation for 30 seconds and quits back to the home screen.

I was still getting notifications of actions in the game even though I couldn't start it.

I tried restarting my iPad, shutting down and starting up fresh, etc.

I had 30 lunchboxes left to open.