This computer is not authorized. Please Enter Access Code. : Othor Games

» Thu Mar 13, 2014 12:39 am

Trying to launch EU beta, saying that my computer is not authorized, asking for access code from email. But I am not getting any emails with access code.

Anybody has similar problem?

*** SOLUTION FOR THE PROBLEM ***

Found a way how to solve this problem and to receive an email. Not sure if it will work for all

The in game code seems not to work, so do the following.

1- go to https://account.elderscrollsonline.com/

2- you will be asked for same code.

3- you will get the code this time

4- enter the code and continue to account section

5- enter your game and it will not ask for code again.

» Wed Mar 12, 2014 7:48 pm

Does it say eu specific in the launcher?

» Thu Mar 13, 2014 12:34 am

I played last beta on US, now I changed to EU in options.

Nothing else changed in launcher, no updates, no extra downloads. But in options it is set to EU now.

Is switch to EU that simple?

Name of my folder of ESO at the moment is "The Elder Scrolls Online"

Version: eso.live.1.0.0.913296

» Thu Mar 13, 2014 10:23 am

Hi ya m8 .

i just updated the Client too, it also asked for a pass-key, after checking my email i too could not find a new pass-passkey in the ESO email to fridays event

just to confirm it happen to me too

» Thu Mar 13, 2014 2:17 am

check you junkmail folder

» Thu Mar 13, 2014 5:23 am

Have you two tried your pass-key from the last beta event?

» Thu Mar 13, 2014 9:25 am

I checked everywhere... trash, junk, spam

Its not there.

» Thu Mar 13, 2014 7:13 am

Just tried now, it did not help.

It is not asking me for beta key, it is asking me for computer verification code that I have to receive on my email.

» Thu Mar 13, 2014 12:06 pm

I'm sick of authorising the same computer but the email does arrive for me.

» Thu Mar 13, 2014 12:25 am

any advise what to do if email does not arrive to me?

It did arrive before, I am wondering if it does not arrive now because beta is not live yet?

» Thu Mar 13, 2014 1:27 am

All I can suggest is making sure noreply@mail.elderscrollsonline.com is added as a trusted email address and use the please resend option. This happened to me last night when I logged in so beta not being live isn't the issue.

» Wed Mar 12, 2014 10:40 pm

So they EU beta is live now? I mean we can log in and play?

Also I did not see "please resend option"

All I have is Submit and Cancel, then it says that if I did not get code I have to try again in 10 minutes. I tried already 3 times every 10 minutes, but it never arrived

noreply@mail.elderscrollsonline.com is in safe emails, I previously received codes in last beta tests.

» Wed Mar 12, 2014 10:05 pm

now my client will not update

should i uninstall and download a new client ?

would i get a new passkey ?

hmmm now i am getting a ~~ Error 206 - PatchManifesterror_UnzipFail

tried repair ~~ Same error !!

How do i get a new Pass~key or could i use the pass key from Quote """""BRING A FRIEND

Would you like a friend to accompany you on your adventures? Simply forward this email and invite one friend to redeem this additional key:

» Wed Mar 12, 2014 11:24 pm

I also did not get a mail yet

» Wed Mar 12, 2014 9:03 pm

Doesn't work for me either. noreply@mail.elderscrollsonline.com is on my safe senders list, and there's no code in my inbox or junk email. I never have any issues receiving such emails from any other site.

I don't see a "please resend" option other than trying to log in again (which produces no code).

» Wed Mar 12, 2014 8:00 pm

It has nothing to do with the invite to the beta event. It's a security feature. They are telling you that they are not aware of your account using the specific network and location where are you just lauched the launcher. You will receive a code via email that you copy and paste, which will unlock your account.

Check all your folders, check your spam.

» Thu Mar 13, 2014 2:53 am

You can login. It just comes back with a fail message.

» Thu Mar 13, 2014 9:24 am

You'll get an email like this:

Elder Scrolls Online - Login From Unknown IP Address

Greetings mailto:runamonk@gmail.comEDACTED,

We noticed an attempt to log in to your account for The Elder Scrolls^? Online from a new IP address. If you made this attempt, please enter the code below when prompted in game

Access Code: AT8NZKG

If you did not make this attempt, you can ignore this email. Please ensure that your account password is unique, and remember to log out after you visit your account page from a public computer!

If you have any questions about this email, please visit our online customer support center and we’ll be happy to assist you: http://help.elderscrollsonline.com/

Regards,

The Elder Scrolls^? Online

To view our Terms of Service, please click https://account.elderscrollsonline.com/terms-of-service . To view our Privacy Policy, please click https://account.elderscrollsonline.com/privacy-policy. To view our Code of Conduct, please click https://account.elderscrollsonline.com/code-of-conduct
If you are concerned about account security as a result of this email, you can change your password https://account.elderscrollsonline.com/users/password_reset

Need additional assistance? Contact us at: http://help.elderscrollsonline.com/
Besoin d'assistance supplémentaire? Contactez-nous à : http://aide.elderscrollsonline.com/
Ben?tigen Sie weitere Unterstützung? Wenden Sie sich bitte an: http://hilfe.elderscrollsonline.com/

Zenimax Europe Limited, Haymarket House, 28-29 Haymarket, London, SW1Y 4SP. Registered in England and Wales number: 06333300 and registered address: 1st floor, West Wing, Davidson House, Forbury Square, Reading, Berkshire, United Kingdom RG1 3EU. VAT number: 922 0616 57. Do not use these addresses for withdrawal notices and/or other queries please contact Customer Services via the web link http://help.elderscrollsonline.com/ or (+1) 855-296-3170 or (+1)410-220-2890.

» Thu Mar 13, 2014 5:46 am

ty just re-checking all emails + junk Brb

» Thu Mar 13, 2014 5:10 am

I wouldn't worry just yet either, they might have shut the one time password server with everyone trying to login. So you might not get anything until the beta starts. If you get prompted for the pass code on friday and don't get anything, then start worrying hehe.

» Wed Mar 12, 2014 11:13 pm

thanks lol

» Wed Mar 12, 2014 8:38 pm

*** SOLUTION FOR THE PROBLEM ***

Found a way how to solve this problem and to receive an email. Not sure if it will work for all

The in game code seems not to work, so do the following.

1- go to https://account.elderscrollsonline.com

2- you will be asked for same code.

3- you will get the code this time

4- enter the code and continue to account section

5- enter your game and it will not ask for code again.

» Thu Mar 13, 2014 11:40 am

Now I am ready for Friday beta

Everything is updated, computer is recognized, just need the server to go live.

This time I will be playing EU, I hope not to have same lags as on US. On last US beta test, 50% of the time I had 10 seconds delay.

» Thu Mar 13, 2014 5:54 am

You might want to sign up for a Connection service. Can't remember the one I use but it's only a few dollars a month and what I get is a short hop tunnelled connection to games. I'm sure they'll have ESO. Reduces lag a lot.

» Wed Mar 12, 2014 8:16 pm

Logging into my account there does not ask for a code and I am able to log into my account just fine
If I pretend that I do not remember my username, I am able to ask the accounts page to send me my user name and that email does arrive without issue
Attempting to log into the game via the ESO client still asks for a code
No code email is sent
I have @mailer.elderscrollsonline.com added as a safe sender
Nothing in my inbox or junk email
I never have any issues receiving such emails from any other web site