They owe as a playable game, which we payed 50-60 $ for. That's it. Howewer, many people on PC now, CANNOT play. That's NOT what they payed for. You can sugar coat it, and beat around the bush all you want but that is what it comes down to.
I payed I want to be able to play. If I'm not able to play due to Bethesda's fault, then yes, they owe their customers an explanation, apology and a really quick fix.
If this happened in any other industry, tourism, car industry etc, they would lose customers forever. You don't go back to a hotel that promised you something and didn't deliver.
Sadly, game companies this big can get away with stupid [censored] like this a few times atleast.
Well, I don't quite think that's right. Of course they owe you a working game, and of course they are working to deliver that. However, there's absolutely no evidence that the reason some of the games aren't working is due to some negligence or failure on Bethesda's part. The vast majority of the games release work as intended, from a technical standpoint. Millions of games are out there. Only a few hundred people are here asking for technical help. That's a pretty good success rate.
Remember, this patch was released in the first place in order to get some games working that weren't. they are doing exactly what you expect of them, trying to get as many units up and running as they can, as quickly as they can.
Either you want them to do it perfectly, which would take forever, or you want them to do it quickly, which leads to mistakes. You can't have both.
Of course they have to get the game working. But, at the same time, they have a reasonable amount of time in order to do that. Any other industry has the exact same rules. Study some contract law and you will see, before you can sue anybody you have to give them a reasonable amount of time to fix the problem themselves.
"Reasonable amount of time" is different for every industry. In the gaming industry, a few weeks for a patch is a perfectly reasonable, even quick response. No judge that I've ever appeared before would think differently.