Hi guys,

We received a tip from a community member who suggested this as a work around for unlocks not saving:

The default mutiplayer screen is bugged and will not save anything you unlock whilst in that screen (Weapons, attachments, mystery dog tags, suit modules).

The only work around i have found and which has worked for many other people is to join a server, preferably an empty one and unlock any equipment etc in that screen.

After you have finished that leave the server so it says "Updating Profile" then exit the game and start it again to double check but all of the unlocks should now be saved.
So, essentially you should try unlocking your items whilst being connected to a server, instead of doing it from the main menu.

Please give this a shot and let us know your results This will help us find the root cause of the issue and resolve it completely!

Thanks!

Yes, i told the same few days ago.
it will save only when youre connected to a GameServer and only if the server is RANKED
Do the openings in between the matches.

Then, at pressing LEAVE SESSION button you'll see the promt @Saving account data@
Thats the moment of truth.

Worked for me!!! Thanks for the tip. Now all we need is a patch to fix the other issues and and bring in DX11, and we'll be in business. Come on Crytek, bring us the goods.

How to unlock equipment on an empty server? How should I get there XP to unlock anything?

Wehey, works!!!

please don't forget about Nano Catalyst bug. xD

we want a real fix
it is ok 1-2 days, but the game is out about a week
make a real patch and bug killer fix (NANO C. must be fix at the weekend! )

Guys please post on-topic in order to keep this thread a valuable source of information.

and use ranked server...

I would like to add another work around: if your spider senses tingle that the next game will get you disconnected and thus lose your kill counts for unlocks, progression and such, quit the game lobby before it starts, then in the menu ask to switch your profile. Then log back on again. It should update your last progression. I mean when you manage to get 12 stomps in less than half a hour believe you'll learn to do this fast enough; everytime I think "meh one more game", I lose nearly 1 hour of playing + the more or less lucky progression I got from there... There are already so many hours of playing progression that I have lost that now I do this every 2 to 3 games... I know, nerd trauma's a ... ^^

Didn't work for me!
Lost the unlocks in the moment I join a game.

i can't customize my equipement in game because i have made my own custom class.

So when i click on a class i go straight to the game

i can't customize my equipement in game because i have made my own custom class.

So when i click on a class i go straight to the game
You need to do it while in the lobby.
So you click on the server, but you don't actually enter the game yet.

I thought it was just me losing my weapon-upgrades but apparently it's yet another bug which needs to be fixed. Beginning to wonder why the game has been released period. This must be the most unfinished piece of software-crap EVER. Yes we got a workaround for this yes we have a workaround for that. FINISH the product BEFORE releasing the game!! I realize no game can do without patches after release but this is getting to the point of being ridiculous, even scandalous. Reallly feel screwed and we haven't even kiss&cuddled before you ripped me a new one. Hope you're enjoying my money!!

worked for me on an empty official ranked server.

Hey, thanks a lot Aegis, it worked perfectly

Worked for me on a randomly selected "Ranked" empty server.

Sometimes it works for me, sometimes it doesn't (although I'm playing only on ranked servers).

But whats bothering me the most is that sometimes my XP I earned aren't saved. For example about 2 hours ago I reached lvl 33 and got maximum lvl for armor (lvl 12). Then I left the game. Just now I logged in again and what am I seeing? I'm lvl 32 again and my armor lvl is 11 o.O...
Where did my XP go???

It really can't be the sense of the game spending time over and over again to regain XP you already had...

what about the 'retriever module' bug?? i have upgraded it to level 2 but every time i close the game, the module has gone back down to level 1 and completely reset, i have made about 400 kills now with retriever on and it just keeps resetting, i would have easily had it maxed by now. Also, the game must owe me about 50,000 xp now because the game seems to give me some of my xp but not all which i have earned. Hopefully, this new patch will fix things

I found another fix for this bug that works for me. If you unlock something new from the multiplayer main menu and not from the lobby of a game, go back to the singleplayer menu and come back to the multiplayer menu again. Always works for me and thats what I always do before closing my game and the stuff I unlocked is always there.

I'll try this when I get home.

I'm not totally sure, but it feels like I did not get the unlock points back that I used to unlock stuff in the first place... if this is true, doesn't that technically mean I won't be able unlock everything?

I found another fix for this bug that works for me. If you unlock something new from the multiplayer main menu and not from the lobby of a game, go back to the singleplayer menu and come back to the multiplayer menu again. Always works for me and thats what I always do before closing my game and the stuff I unlocked is always there.
I tried that just now, and it seemed to have worked. Hopefully it stays that way. Thanks for the tip !

This doesn't stop my EXP from disappearing though.

I figured out how to do something very similar when the PC demo was live and I just repeated it for retail. Now we just need to wait until it gets fixed so we won't have to do this anymore.

This workaround does work to a certain degree, it saves at least the unlock state of the items. I am not even sure why the user profile doesn't get updated whenever I change something without being in a lobby.

I found some quite interesting errors in the console logs that happen whenever I start the game.

<17:07:37> [Lobby] Start SessionRegisterUserData error 0
<17:08:07> [Lobby] Start SessionJoin error 0
<17:08:11> [Lobby] Start UserGetPurchaseHistory error 0
<17:08:14> [Error] Error: GetVariable failed: can't resolve the path "_root.Root.SubScreenCurrent.resetState" [libs/ui/menus_startmenu.gfx]
<17:08:14> [Error] Error: Can't find method '_level0._root.Root.SubScreenCurrent.resetState' to invoke. [libs/ui/menus_startmenu.gfx]


Especially the 3 [Lobby] errors make me kinda curious, whats actually broken, tho.