voicing fustration

Post » Sun Jun 13, 2010 8:35 am

I know this has probably been posted a thousand times but i need to voice my frustration.

I am a pretty hardcoe gamer in my 30's, I have been playing games since I got my first atari 2000 when i was 12 years old and have owned nearly every console that's been release since then. Never have I played a game that has been released in such a shocking state.

Some of the bugs and glitches you can live with, getting stuck in rocks, floating enemies, dodgy sound sync, bad rendering. These are bad glitches but do not occur too often to make them game breaking.

The freezing on the other hand is just plain unforgivable, a porblem that must have been very apparent before release as I have not met 1 single player of this game who has not encountered total system freeze serveral times a day while trying to play this game. Has Bethesda ever given a comment about why they allowed the game to be released in this state? the game is broken, an expensive beer mat at best.

It has me wondering for the 1st time in 20 years if there is some legal course of action that can be taken against a company selling such a product, a company who has made millions out of gamers by selling them a broken game. Money talks, maybe if they had to start paying compensation to the millions of frustrated gamers they would actually do some game testing on their products.

As much as I love the fallout series, I hope this game is the end of Bethesda, anyone who buys another product from these charletons is a fool, Oblivion and fallout3 had the same freeze issues but to a much lesser degree, totalled about 3 crashes in my full oblivion play through and maybe 4-5 in fallout 3, With New Vegas total system freeze can occur 3-4 time per day. Why with known issues on previous games would you even consider using the same game engine again, why would you relaese a game knowing it will crash constantly?
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kennedy
 
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Post » Sat Jun 12, 2010 9:04 pm

Just been reading through the forums at the many similar posts to mine that have been locked. SO before this also get locked I would just like to add what a childish repsonse to customer complaints thats is, these are the offical Bethesda forums, I buy your product and its broken, I make a complaint, I expect the curtesy of being heard even if nothing is done about it.

Locking these posts is the equivanlant of complaining at the supermarket about a broken product and them slamming the door in your face saying we don't want to listen. If this is the best competence your customer service and public relations can hand out then I am beginning to understand why the game was released in its broken state.
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Allison C
 
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Post » Sun Jun 13, 2010 8:25 am

Just because it's been said before doesn't mean you shouldn't say it again. Especially when it's the truth. Welcome.
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neen
 
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Post » Sun Jun 13, 2010 12:26 am

i think he means "Atari 2600"


sorry, it was bugging me..


:)
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Aliish Sheldonn
 
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Post » Sun Jun 13, 2010 5:59 am

GStaff posted this today up in the General Discussion sticky.

Wanted to update everyone on the status of the game updates/patches. We're working on the final touches for PC, 360, and PS3. Once they're available, we'll let you know
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Suzie Dalziel
 
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Post » Sat Jun 12, 2010 11:29 pm

Atari 2000 was proto model for atari 2600, it had built in joysticks and a blue case instead of the black with wooden effect panelling of the 2600. Although you are right and it was a 2600 I had the atari 2000 did exist, was 20 years ago man, I can barely remember what I had for dinner last night.

Not worried about updates, I give up on this game and any products Bethesda or Obsidan plan on releasing in the future, The core issue is with the game engine and I doubt any amount of patching will really solve them, they have lost my custom and faith already. Its a shame such a brillinat creative and writing team have been let down so badly by shoody technical staff.

I only came here to voice my frustration and let them know why they are losing yet another customer, the damage has already been done, there many many great games I can play without having to reboot the system everytime something new needs to be loaded.
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Spaceman
 
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Post » Sat Jun 12, 2010 9:08 pm

They need to get the move on with that PS3 patch. I've frozen 6 times in the past 2 hours. It restarted the PS3, by itself, this time and I just went ahead and put it up for the evening.

This has gotten beyond ridiculous.
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sophie
 
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Post » Sun Jun 13, 2010 6:44 am

I think that this is by far the worst game I've played on the PS3....tonight within a 40 minute span it froze up 3 times and on the last one I got a black screen. I'm putting this nuisance on the shelf tonight and going out tomorrow to buy Assassin's Creed Brotherhood.......at least it won't freeze or be glitchy.

I believe that we consumers should get something for all the BS we have put up with ......all the glitching and then the lack of fixes and response from them when we email.

I've been playing games for awhile and this is the biggest FUBAR that I can remember......

May trade this problem in tomorrow to help pay for Assasssin's Creed.
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Damned_Queen
 
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Post » Sun Jun 13, 2010 11:06 am

I know this has probably been posted a thousand times but i need to voice my frustration.

I am a pretty hardcoe gamer in my 30's, I have been playing games since I got my first atari 2000 when i was 12 years old and have owned nearly every console that's been release since then. Never have I played a game that has been released in such a shocking state.

Some of the bugs and glitches you can live with, getting stuck in rocks, floating enemies, dodgy sound sync, bad rendering. These are bad glitches but do not occur too often to make them game breaking.

The freezing on the other hand is just plain unforgivable, a porblem that must have been very apparent before release as I have not met 1 single player of this game who has not encountered total system freeze serveral times a day while trying to play this game. Has Bethesda ever given a comment about why they allowed the game to be released in this state? the game is broken, an expensive beer mat at best.

It has me wondering for the 1st time in 20 years if there is some legal course of action that can be taken against a company selling such a product, a company who has made millions out of gamers by selling them a broken game. Money talks, maybe if they had to start paying compensation to the millions of frustrated gamers they would actually do some game testing on their products.

As much as I love the fallout series, I hope this game is the end of Bethesda, anyone who buys another product from these charletons is a fool, Oblivion and fallout3 had the same freeze issues but to a much lesser degree, totalled about 3 crashes in my full oblivion play through and maybe 4-5 in fallout 3, With New Vegas total system freeze can occur 3-4 time per day. Why with known issues on previous games would you even consider using the same game engine again, why would you relaese a game knowing it will crash constantly?




im tired of this game for far to long we been letting game developers get away with this dam lazy ass work and lack of drive to make a game as good as it should be, Case in point a list of [censored]y games i played this year that could have been alot better with a little more drive and the will to make sure its done right not HALF ASS
Fallout NV
Mafia 2
Alpha Protocol
dead rising 2
it seems to me that alot of devs have got in to this I DON'T CARE attitude LETS MAKE MONEY ANYWAY WE CAN, the only company i have respect for is rockstar / take-two They have proven them self over and over again to support the game they make LET use know what happening via there website and daily updates to facebook, new DLC and !!!!!!!1"THERE READ THERE FORUMS"!!!!!!!!! almost all the patch and 2 dlc packs can from them reading fourms. Below are the numbers and names to ask for, also under that are our righs as a Consumer and The Six Basic Rights

SOME OF THESE Bethesda Softworks/Zenimax Media/Obsidian Entertainment ARE NOT DOING

i for one will be calling Bethesda Softworks/Zenimax Media/Obsidian Entertainment On a daily bases

======================================
Bethesda Softworks LLC
1370 Piccard Drive
Rockville, Maryland 20850
(301) 926-8300
Mr. Robert Altman
Chairman and Chief Executive Officer

Menno Eijck
Managing Director

Mr. Pete Hines
Vice President of Public Relations and Marketing


===========================================
Zenimax Media Inc
1370 Piccard Dr
Rockville, MD 20850-4304
(301) 963-2000
Mr. Robert Altman
Founder

Mr. Ernest Del
President and Director

Ms. Cindy L. Tallent
Chief Financial Officer and Executive Vice President

Mr. James L. Leder
Chief Operating Officer and Executive Vice President

Mr. Douglas Frederick
President of Vir2L Studios LLC
============================================

Obsidian Entertainment
8105 Irvine Center Dr
Irvine, California 92618
(949) 379-3300
Mr. Feargus Urquhart
Co-Founder and Chief Executive Officer

Mr. Darren Monahan
Co-Founder

Chris Avellone
Co-Founder

Chris Jones
Co-Founder

Chris Parker
Co-Founder
===============================================

Consumer Rights

You retain universally recognised consumer protection rights or guarantees, which include that goods and or services must be:

* Of acceptable quality {NOT TRUE FOR FALLOUT NV}

* Fit for purpose {NOT TRUE FOR FALLOUT NV}

* Fit to be sold {NOT TRUE FOR FALLOUT NV}

* Quality / quantity meets the given description during display {NOT TRUE FOR FALLOUT NV}

* Durable (except for known perishable items) {NOT TRUE FOR FALLOUT NV}

Same is true for services too. Service providers should carry out their services with accept level of skills and expertise expected of persons who undertake such services, services be fit for purpose, undertaking within reasonable time, and a price be agreed.

You are also by right, supposed to be clearly told how much you will be paying, the delivery / postage cost if it applies, cost of any applicable tax / Vat before purchase, payment methods available, cancellations, return policy, your privacy guarantee, and what to do if things go wrong, in terms of complains.
===============================================================================

The Six Basic Rights

The Right to Be Safe
The assertion of this right is aimed at the defense of consumers against injuries caused by products other than automobile vehicles, and implies that products should cause no harm to their users if such use is executed as prescribed. The Right was established in 1972 by the US federal government, the Consumer Product Safety Commission (CPSC) has jurisdiction over thousands of commercial products, and powers that allow it to establish performance standards, require product testing and warning labels, demand immediate notification of defective products, and, when necessary, to force product recall.

The Right to Choose Freely
The right to free choice among product offerings states that consumers should have a variety of options provided by different companies from which to choose. The federal government has taken many steps to ensure the availability of a healthy environment open to competition through legislation including limits on concept ownership through Patent Law, prevention of monopolistic business practices through Anti-Trust Legislation, and the outlaw of price cutting and gouging.

The Right to Be Heard
This right asserts the ability of consumers to voice complaints and concerns about a product in order to have the issue handled efficiently and responsively. While no federal agency is tasked with the specific duty of providing a forum for this interaction between consumer and producer, certain outlets exist to aid consumers if difficulty occurs in communication with an aggrieving party. State and federal Attorney Generals are equipped to aid their constituents in dealing with parties who have provided a product or service in a manner unsatisfactory to the consumer in violation of an applicable law. Also, the Better Business Bureau is a national non-governmental organization whose sole agenda is to provide political lobbies and action on behalf of aggrieved consumers.

The Right to Be Informed
This right states that businesses should always provide consumers with enough appropriate information to make intelligent and informed product choices. Product information provided by a business should always be complete and truthful. Aiming to achieve protection against misleading information in the areas of financing, advertising, labeling, and packaging, the right to be informed is protected by several pieces of legislation passed between 1960 and 1980.

The Right to Education
To have access to programs and information that helps consumers make better marketplace decisions at all times or a place where they can be orally educated.

The Right to Service
To convenience, to be treated with courtesy and respect, to responsiveness to needs and problems and to refuse any services offered.
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Killah Bee
 
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