It's important not to pay too much attention to the incredibly vocal fringe that exists on internet forums. (It leads to crap like Broken Steel.)
Given some of the crazy rantings that this forum contained over the several months leading up to the release, I frequently felt a great deal of sympathy for the devs or community managers who had to wade through it all.
I would say that they are paying attention to the legitimate complaints.
Many complaints are valid, in particular those associated with bugs. I agree on the interface dilema as well, I personally don't think its any good at all, in fact In many ways its very disruptive to imersion and actually impedes enjoyment of the game.
However I find that a lot of complaints about the games content, its mechanics and its general overall gameplay are just a lot of BS double talk and uncompromising comparisons to old outdated games who's design philosphy and approach have no bearing whatsover in todays gaming market.
Yeah, sorting through it all must be quite difficult.