As a big fan of Andrew WK's older work, your avatar is awesome.
Sold your soul :shakehead:
Well I know there's the whole stereotype that they don't know anything about computers, and it's true in most stores. For some reason, my store's full of the laid-back guys who are certified in a lot of things but just know a lot of stuff on their own. So I basically got the job 'cause they're all my friends, I worked with the store for a year prior, and it included a raise. Plus, I figured it would put my foot in the door for more IT work down the road. Most of it is just diagnosing that yes, the customer does in fact have System Tool.