This may sound harsh, but I think high schools should force everyone to take a "computer class" where you can learn the basics about internet browsing. office software, maybe a little gaming, and the basics about hardware. I think it's needed in this day and age, and this thread (As well as a lot of others) just go to show it.
I had them for years I remember that the first thing I did with computers in class was to draw lines and polygons with command lines. I don't remember how the app was called, or what PC's were...