I have no idea what to say about this, but VALVe just said that they think their competitors for business are irrelevant.
http://www.neogaf.com/forum/showthread.php?t=1183316
If VALVe ignores it's competition in the digital distribution business it will lose to gog.com and Electronic Arts (EA's) Origin, which is offering better customer support and better consumer rights right now.
What do you think?