According to Steam, I have spent 81 minutes trying to get Fallout 4 to work without horrible screen tearing and FPS issues. I have yet to leave the first bathroom that the game starts in. I have updated my drivers, fiddled with .ini files, downloaded a third party loader, and adjusted settings in my Nvidia Control Panel. I have never had this much trouble with a game before. I'm a software engineer by trade and this feels like work except without the pay. I have a top of the line system (i7 5820k, GTX 980) which runs Witcher 3, GTA 5, CS:GO, Civ 5, and Fallout: New Vegas with no problems out of the box. Honestly when I read the metacritic reviews, I didn't believe them. How could Fallout 4 be unplayable when Fallout 3 and Fallout: New Vegas ran just fine? But it really is as bad as they say. I mean, I'm sure it's a great game and I'm a huge fan of the Fallout franchise, but I just can't play the game. My friend's computer (similar specs to mine) also has the same problems.

It's obvious that this is an issue with the software and not with my computer. So instead of devoting more of my time to trying to get this game to work, I would like Bethesda to give the community a rough estimate as to when the game will be fixed. That way we can plan our lives accordingly. I don't mind waiting a couple months, but if Bethesda does not plan to fix the game, I would like to ask for a refund. I pre-ordered this game based on the expectation that I would be able to play it. As much as I love Fallout, I have to forego this game if Bethesda does not make a commitment to fixing the technical issues.

If the game is unplayable as you say, then how have I managed to get to level 16, establish a complex system of trade routes, kill a Deathclaw by building turrets at Red Rocket and clean out the Corvega factory of raiding scum, when all I have is an i7-4800QM and a Quadro K2100M? Am I a wizard?

The game has been very playable for me. That said, I more or less have to play it on Medium when I have a Titan X.

Most of the time out in the Wasteland, I can play at Ultra and get over 100 fps on average, but places like Corvega, Diamond City and others just tank the FPS because of problems with Shadow Distance and Distant Objects rendered. So if I don't want any drops below 60, I have to play it on Medium. It's really annoying, cause the game barely utilizes half of my card's power.

But alas, I love Fallout too much to get hung up on that. The game has been great. Already on my second playthrough.

BTW, Fallout 3 and New Vegas had a lot of problems at launch. So did Skyrim and every other Elder Scrolls game. They all got patched though eventually.

Guys, do you think telling someone who says game is unplayable that it is for your side "logical"? He cant play the game but you can, i cant play the game in fullscreen mode but many others can.... There is a problem bethesda have to solve and you are not helping the problem by tellng "hey i can play the game"..

That's great, I just want them to say, "Hey, we are going to patch things." Like I said, I don't mind waiting a couple months. But I also want a refund if I can never play the game. Fair enough?

Oh yeah? Well I'm ranked Global Elite in CS:GO. Who's the wizard now? Seriously though, what are you trying to prove? That the game works on your computer, all computers, or some computers?

I'm trying to tell you that the game works. If you find it quite literally unplayable due to screen tearing (have you turned on Vsync?) and FPS below 60 then that's a shame, but I think it is due to your standards being overly high.

You spent three sentences superficially describing your problem and what you've done to fix it, and then the rest of your post slagging off Bethesda. That's not what this forum is about.

So... the issues are entirely graphical? And that somehow makes the game 'unplayable'? You can't just tone the graphics settings down a bit and enableV-sync

That's just ridiculous. If the game crashes every five minutes, that's unplayable. Not having a perfect FPS 100% of the time isn't.

Ah yes, my impossibly high standards, which have been met by only every game I've ever bought including Fallout 2, Fallout 3, Fallout: New Vegas, and Skyrim. Also when did I disparage Bethesda? It sounds like you're taking this way too personally.

You're telling me that the game works. Period. On every computer. The people reporting problems in this forum, the metacritic reviews, and the report issued by Digital Foundry are all wrong. They are wrong, and you are right, because afterall it does work on your computer. Although you've obviously put a lot of thought into your argument, in the real world software is always going to have bugs and other quality control issues that need to be sorted out. I am simply asking about the timeframe and the extent to which Bethesda is willing to commit to fixing these issues. If you speak for Bethesda and they truly do not believe that there are any graphics-related problems, then I will get my refund, no harm no foul except for some disappointment that I don't get to play the game. But it's no big deal and I'll get over it, so please calm down.

Yes, the issues are graphical. I am playing on medium settings despite Nvidia recommending Ultra settings for my graphics card. I wouldn't even mind playing on low settings if that's what it took.

What's ridiculous? I never said that I want perfect FPS 100% of the time.

I had 20 hours logged trying to fix the damn stuttering. I've given up and decided to live with it while I plough through the game, hopefully it'll be fixed for a replay next year.

First of all, instead of replying to each one in a seperate post, use Multiquote.

We're not saying that others don't have issues. We just think that your situation is nowhere near being unplayable. And demanding that bethesda give a release date to 'fix the game' (yet not explaining exactly what you mean by that, and nit providing anything that actually helps them solve your problems, ie a DxDiag report) isn't going to get a result.

Disable in game Vsync, and force enable Vsync through your Video card management driver.

I think you are misunderstanding me. I am not seeking an immediate solution to my problems. Like I said, I want to wait for the problems to be patched. I was under the impression that everyone already knew that there were major graphics problems that make the game unplayable for many people. It turns out that this forum has a different view from other places on the internet, which is fine. But what strikes me as very odd is why people like you, who don't work for Bethesda, have such a visceral reaction to my question. You are telling me to use multiquote, you are telling me to submit a DxDiag report, and you are telling me that I should just svck it up and play through the issues. You are telling me to do all these things, but I don't understand why you care so much. If I am a customer who is unsatisfied with a product, who is willing to peacefully return the product and get a refund, then what's it to you? Why does it bother you so much that I'm unsatisfied with the product, to the extent that you feel the need to marginalize the validity of my dissatisfaction? I enjoy ice cream but I'm not about to get mad at people who don't like it. I can respect that they have different tastes than I do, without attacking them. Look, I've never complained about a single Bethesda product before, and I've never sought a refund on any of the hundred+ games I've bought in my entire life. I enjoy 2d games like FTL that don't have fancy graphics. I don't think I'm that picky. But even if I were that picky, I would still deserve a refund because I'm a customer that pre-ordered the product, didn't like it, and then decided to return it.

Unfortunately for me too. http://www.gamesas.com/topic/1544320-incredibly-poor-performance-unoptimised/page-2

I don't think this entitles you to a refund. Not even Assassin's Creed: Unity customers got refunded, and that game is way more broken than Fallout 4.
http://www.forbes.com/sites/erikkain/2014/11/22/assassins-creed-unity-makes-the-case-for-video-game-recalls/

This forum is for people who want to report issues with the game. You still haven't told us what your issue is. No screenshots, no detailed explanation, all you've done is attack members who tell you to calm down, and ignore those who try to help. If all you want to do is rant about your dissatisfaction with the game (which I admit is fun) I suggest you head over to the No Mutants Allowed forums. I am an honorary member there and I can tell you that the moderators are much more lenient with non-constructive posts.

But try not to clog up this forum, there are people here who actually want help with solving their problems.

No one has told me to calm down, I'm the one that told you to calm down. I'm starting to think that you're just trolling, but I'm going to continue to seek an answer to my question on this forum because I think it's something that concerns the interests of many of Bethesda's customers. My question is very simple: "Do you plan to fix the numerous graphics and performance issues that people are complaining about? (Y/N)"

I can also assure you that regardless of whether or not you believe that I deserve a refund, I will get a refund if I want one. That's not the issue. The issue is whether I should wait for a patch or pursue a refund now. There are many people who bought the game who are in the same position as I am. I believe that my concerns are legitimate, and I have been forthright about my intentions in posting this thread.

On the other hand, there is you, the internet troll with no stated motive and no apparent purpose except to elicit a reaction. First you tell me that I'm attacking Bethesda (with no evidence) and then you tell me that I'm attacking people who told me to calm down (again, with no evidence). When I asked you whether you were stating that the game works on your computer, all computers, or some computers, you were non-responsive and simply repeated yourself: "...the game works." Your statements lack credibility, which is why anyone reading this thread can see that you are either pursuing a pointless internet argument for mysterious emotional reasons, or you are a carefully crafted troll. I prefer to give you the benefit of the doubt and assume that you're trolling. But either way, your responses to this thread are helping to draw more attention to my question, so thank you for that. You are doing a service for everyone wondering when, if ever, they will get to play Fallout 4.

Honestly its been 2 weeks i try to play this game,i sent all my screenshot to the support i explain everything..

And they didnt even respond,they sent me their "bot email",they didn't even try to do something.

Now i am there trying to fix their own game because they just dont give a f ck,and you guys are saying 'its normal they do great look other game blabla' wt f are you saying???

I am not even english (i make alot of effort to be understand and they just dont care ? Is this real world?)

They said they got a support? Its a joke everything the support did to help me is send me here (with the email),if you guys thinks its normal you should be idiot or something?

I found somes guys who got the same problem as me too,its not like i was alone,i will be honest i always buy this kind of game because i love it but for this time i should have just download it.

This game is a disgusting joke i feel so angry about this support who didnt even care.

And dont say to me : You didnt even try to fix your computer i am supposed to run this game ultra i can't even play without a freeze.(i already make a thread so i won't explain my problem)

It is vacation. Most are off until next week. They are probably flooded enough as it is. If you want to start a thread maybe we can help. WOuldn't hurt.

I already make a thread,he got like 500 views no one know the problem (it is called Sound freezing issue) it's not mine but we got the same problem exactly the same.

Btw its a good idea to take vacation when you just sells your game,i didnt expect they were that smart Facepalm...

It the first game in my life i have to do everything alone without any help but if they are in vacation that's fine its only 60 euros,its not that much, holy ...

I am not complaining about you guys,it's about this support my computer is normal good enough to play if i read the specs for the game i can play witcher 3 ects ultra setting but not Fallout 4.

They just dont respect their engagement at all.

I agree.

You′re right. Same here. Total disappointment.

OP, all I can say is there will be patches.....ok, and...

Having said that, just a reminder you only have a limited time to return your purchase. The patches may take a while. It may be safer to return it now, then once the patch/es are out, buy it again. (Giving you another grace period to return that version if the patches fail to fix your issue.)

I understand what people are trying to say when they state "My game works". Though I do understand it sounds rude, they simply are trying to say the game works.....for some. It's not "completely broken" basically.

I've been part of these forums since I bought Morrowind. With every TES/Fallout release since the support section looks as it does now and I've tried to help the best I can. (Lots of success, and some failures.) Some people have issues, some don't. I've been one of the lucky ones and have had few issues with Morrowind, Oblivion, Skyrim, Fallout 3 and NV. So when people have issues and automatically blame the game, I, speaking for myself, can't agree that "the game is broken". A lot of times it's a hardware or software issue on the persons computer, not always, but I've seen it enough it's what I tend to fall back to. Basically, if the game was truly broken, nobody would be playing. It's simply not the case.

Your system (GPU) is better than mine, but I have been playing the game just fine for a week now on Ultra settings (Shadow detail and distanced on medium though. It nets me 10 extra FPS in Diamond City.) I have had a few CTDs, but overall the game has been working great.

I'm not sure what all you have tried, but I, along with others, would like to try and help if you wish to continue to try and fix it rather than return it. Can you supply us with a DXDIAG report please?

To run a DxDiag report follow the steps below:

1. If you are running Windows Vista or higher go to your task bar.
2. Click on, "Start Button".
3. Click on, "Run".
4. In the pop-up window enter DxDiag and hit ok.
5. The DirectX Diagnostic Tool pop-up window should appear.
6. Click on, "Save all information".

Yesterday i actually managed to play the game. It semi-froze a few times but didn't ctd. It did CTD one time but for the most part i got at least an hour straight in.