I wouldn't call them ignorant..
The game has been coded a certain way, taking advantage of console match making style - adding in a lobby system, may require a lot of work from the original game code.
While it would be great to have some form of explanation from the Dev team, I can understand why it was made the way it was..
Many console owners just want to press "play now" and not worry about choices in host or maps etc - ala COD
From a gamer who uses PC I can see that many could want more choices, maybe they could add an option to search, for games meeting certain filters?
Don't know how hard it would be to integrate now the game has shipped though..
Dedicated servers is very, very unlikely for consoles..
Maybe regional filters would end most of the stress - so US play US only or UK vs Uk only, however that in turn would limit the amount of players and games...
Very tricky situation..