This is a great topic and should be discussed more often by us fans. It must be very frustrating for Bethesda to try and please the Publisher, the average gamer and the hardcoe fans all at the same time. I think Todd handles this very well (the balance between complexity versus dumbed down) and he's always humble and open about critcism the games get and he admits design flaws, but he also stands for his vision and game design philosophy and explains it very well.
As much as we would want the population on these forums, no matter how big, doesn't represent the average buyer of Oblivion, Fallout 3 or Skyrim though. And Todd has expressed several times that he's aware of this discrepancy and he's proclaimed that he wants to make games that are attractive to a large group of people, not just RPG-buffs. He's also said that he has other information channels from where to get a feeling of what issues the average or casual gamers have about their games.
Agreed. I just rewatched Todd's interviews on the Road To Skyrim, and the State Of The Industry... I think one disconnect between BGS and these forums is that BGS seem to approach the development of a new ES as innovators. They think about how they can implement basic structural features of RPGs in new and interesting ways - how to make skill/race choice more meaningful and interesting, for instance. In contrast, a lot of the time these forums seem to think that BGS should approach the development as
fans - here's this great game we all loved, but it had a few flaws, so let's just tweak them.
Another thing, as you point out, is there might be a disconnect between "vision and game design philosophy". Some people seem to see some classic features of PC RPGs as the intellectual pinnacle of gaming, and when these features are removed, or feature less prominently in a new ES, BGS get criticised for that. But it's pretty clear that BGS aren't so hung up on some features as being absolutely essential and vital to making a great open-world, roam anywhere, do lots of stuff, build up your character, type game (whether or not you want to call it an RPG). Rather, BGS are happy to cull influences from all sorts of areas to develop their vision, and they're pretty determined to make their games feel playable and rewarding to more than just hardcoe classic PC RPGers. How good/bad this makes the result is another question.
But, finally, it's hard to accuse BGS of being deaf to criticism. It's clear from the recent Skyrim interviews that they do take criticism on board, and want to hear from the fans about what works and what doesn't. But what happens on these forums is that these criticisms often come from the perspective of people who favour PC RPGs above all else, and BGS are well aware of that. So Because BGS aren't just trying to cater to those people, they need to be very selective about the criticism they take on board. Fortunately, some features were almost universally panned - such as level scaling, face modelling, animation. It's pretty clear those needed to be fixed, and they have been. Other things seem to be more a matter of taste, and here's where differing views on game design philosophy, target audience, etc. come to the fore. But the fact that BGS didn't put in your favourite feature that wasn't in the previous game doesn't mean they didn't listen; it might just mean that you're not on the same wavelength for what sort of game BGS want to make.